Analyst - Operations (Health Nav) at ALIGHT SOLUTIONS LLC

, , India -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Learning Agility, Flexibility, Process Improvement, Documentation, Customer Service, Appointment Scheduling, Medical Records Coordination, Research Skills, Problem Solving, Time Management, Office Tools Proficiency

Industry

Human Resources Services

Description

Job Description Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Role Description Analyst Health Nav is an expert resource within the team responsible for ensuring we deliver timely and accurate information for all assigned tasks. Team Member should possess good learning agility, comm skills and shows flexibility as per the business needs. Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in- Knowledge Transfer & Process Set-Up. A critical part of your role as a Health Pro Specialist I will be to work as a patient advocate, a market researcher, and to provide administrative support for Health Pro Specialist IIs and Consultants. The job functions of this role will result in better health care experiences through reduced costs, specialized knowledge of the healthcare system, pricing transparency and higher quality medical care to improve overall satisfaction for individual health care consumers. Responsibilities: Work with health plan partners and providers to ensure accurate and timely Appointment Scheduling while ensuring that required IN Network and Out Of Network coverage is checked thoroughly and documented for the members ease of Appointment and Billing. All necessary documentation to begin research are received and notated on the customer’s account. Resolve customer needs or concerns related to: Scheduling Appointment and Billing and Transferring medical records. Coordinating the approval of medication changes and transfer to the pharmacy. Full accountability for research and resolution of the customer’s requirement including connecting them to additional benefits, resources, or programs. Save and log all customer documents in their file for record-keeping. Document all research and summarize calls in the case management system. Participate in ongoing training. Maintain Understanding of trained topics and processes. You may be asked to assist with additional tasks as needed. Fax, email, and mail documents to insurance companies and provider’s offices to assist with scheduling appointment and coordinating services. Making outbound calls to offices to confirm and Schedule Appointments for Health Check-up’s, Tests, Procedures. Scheduling member appointments based on outlined needs. Coordinating medical record transfers and prescription change requests. Merge, separate, and organize files to maintain member profile and assist with requests. Manage workload of 25-30 tasks per day. Maintain and consolidates documentation of SOPs/Operating Instructions Making Outbound calls to close tasks assigned. Participation in training sessions, presentations and meetings Ensure service accuracy through compliance, PG and SLA’s. Ability to navigate, research, and utilize processing guidelines Executes Issue/Query/ Workflow Resolution and ensures proper documentation and follow-up takes place. Actively identify, learn, share, apply and disseminate process knowledge, best practices and process improvements. Occasional extended work hours/weekends to meet deadlines Should be cross trained can support Peak (Cross client & group contributions) Eligibility Criteria Bachelor’s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed) 4+ years of work experience Excellent verbal and written communication skills. Ability to understand client administrative environment, workflow management. Proficient with Office tools. Can work evening/night shifts as per business requirement Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. . About Alight Solutions Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com. Our values are the essence of who we are: Champion people. We are empathetic and have created a place where everyone belongs. And we win together. Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves. Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy. Our Colleague Experience At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place. Help us reimagine how people and organizations thrive! Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive. @AlightSolutions

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Responsibilities

The Analyst - Operations (Health Nav) is responsible for ensuring timely and accurate information delivery, appointment scheduling, and resolving customer needs related to healthcare services. The role also involves administrative support and maintaining documentation for customer interactions.