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POSITION SUMMARY

The Analyst, Outreach Coordinator utilizes several tools to help close care gaps throughout the year. The Analyst, Outreach Coordinator helps facilitate meetings with providers and internal partners to address gaps in care and assists in answering questions regarding all facets of the HEDIS® process, such as how to submit records to Aetna, measure specific questions, where to access information, etc. The Analyst/Outreach Coordinator will be the subject matter expert regarding HEDIS measures as well as help devise a plan to assist members with getting needed services.

Additional responsibilities to include but not limited to the following:

• Subject Matter Expert in Healthcare Effectiveness Data and Information Set (HEDIS®) improvement work
• Interacts with providers and/or members to improve healthcare outcomes such as increased preventive care compliance
• Supports provider engagement
• Active participation in workgroups
• Delivers quality information to internal and external constituents via written and verbal communication
• Actively seeks opportunities for process improvement resulting in efficient and effective work streams
• Independently map out provider outreach work plans and execute deliverables
• Supports complex relationships with both internal and external constituents
• Consults with constituents on solutions to business issues including education and process improvement opportunities
• Support complex provider partners with HEDIS® gaps in care, digital solutions, and remote medical record collection discussions and education
• Work closely with the provider partner to enhance collaboration between provider and Aetna
• Provides support for HEDIS® quality initiatives and regulatory/contractual requirements including outreach to members who are noncompliant in the designated outreach services
• Supports effective medical record capture for HEDIS® medical record review and abstraction of supplemental data
• Public speaking

REQUIRED QUALIFICATIONS

• 3 years’ recent and related health care experience in any setting
• 1 years of Medicare experience and/or 1+ years of HEDIS medical record abstraction experience
• 1 years member/provider education experience targeting gaps in care
• Experience successfully performing in an environment where daily/weekly productivity metrics are expected

PREFERRED QUALIFICATIONS

• Ability to work independently
• Ability to use standard corporate software packages and applications
• Strong communication skills
• Experience speaking with medical providers and/or medical office staff
• Recent and related experience working with HEDIS®
• Medicare Stars experience or health insurance experience
• Health care related experience in clinical, managed care or quality management
• Understanding of CPT/CPTII/ICD9/ICD10 coding and medical terminology

EDUCATION

Bachelor’s Degree or equivalent experience in Healthcare

• Subject Matter Expert in Healthcare Effectiveness Data and Information Set (HEDIS®) improvement work
• Interacts with providers and/or members to improve healthcare outcomes such as increased preventive care compliance
• Supports provider engagement
• Active participation in workgroups
• Delivers quality information to internal and external constituents via written and verbal communication
• Actively seeks opportunities for process improvement resulting in efficient and effective work streams
• Independently map out provider outreach work plans and execute deliverables
• Supports complex relationships with both internal and external constituents
• Consults with constituents on solutions to business issues including education and process improvement opportunities
• Support complex provider partners with HEDIS® gaps in care, digital solutions, and remote medical record collection discussions and education
• Work closely with the provider partner to enhance collaboration between provider and Aetna
• Provides support for HEDIS® quality initiatives and regulatory/contractual requirements including outreach to members who are noncompliant in the designated outreach services
• Supports effective medical record capture for HEDIS® medical record review and abstraction of supplemental data
• Public speakin