Start Date
Immediate
Expiry Date
18 Jul, 25
Salary
60000.0
Posted On
06 Jul, 25
Experience
2 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Pressure Situations
Industry
Financial Services
LOCATION
Mississauga, Canada
Job Title:
Analyst, Real Time Management
Job Description
The Real Time Analyst is a key member of the workforce team supporting delivery management, client reporting and problem resolution. This person will work closely with the operations team to ensure integrity of the data systems. This person will utilize monitoring of systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix’s scheduling standards. This role will support in the management of intraday processes to enable operations to achieve SLA and maximizing efficiencies across all lines of businesses.
Essential responsibilities:
Resolve escalated issues and requests from the account management
Desired Skills :
Process documentation & development
The base salary range for this position is $60k- $65k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, RRSP, paid time off, holidays and paid learning days. The deadline to apply for this position is July 18, 2025.
Location:
CAN Mississauga - 6725 Airport RD
Language Requirements:
Time Type:
Full time
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