Analyst, Registration & Maintenance Specialist, Institutional Banking Group at DBS Bank

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data integrity, Analytical thinking, Critical thinking, Communication, Interpersonal skills, Microsoft Office, Word, Excel, Access, Internet security, Operational risk management, Attention to detail, Time management, Compliance screening, Workflow management

Industry

Banking

Description

Business Function The Channel Registration & Maintenance Team is the backbone to deliver the final product of corporate customers' IDEAL through precision parameter set up. Our team is anchored on a strong PRIDE! culture and we continuously strive to enhance staff capability through training, empowerment, and collaboration. Our aim is to deliver excellent RED (Respectful, Easy to deal with, Dependable) service to our customers while managing operational risks and embracing innovation and technology. Your contribution ensures that our customers can confidently utilize our digital channels, making their banking experience efficient, secure, and truly exceptional. Job Purpose As a Channel Registration & Maintenance Officer (Processing), you will be instrumental in empowering our customers to effectively use DBS's e-banking services. Your core responsibility will be the precise and timely setup and ongoing maintenance of customer profiles, ensuring data integrity and adherence to stringent security standards and critical cut-off times. You will be a guardian of customer data accuracy, directly impacting their seamless digital banking experience Key Responsibilities Set up and maintain profiles of customers in various ebanking systems in accordance to forms submitted. Perform tagging of users as authorisers and/or administrators in the system when required, facilitating ongoing compliance screening Handle enquiries and follow-ups related to customer profile maintenance, providing clear and professional communication Maintain and update tracking spreadsheets accurately and promptly, contributing to efficient workflow management Conduct live verification in systems to ensure data integrity and adherence to internal controls Support other tasks or rotations as assigned within the department, demonstrating adaptability and a team-first attitude Key Performance Indicators Achieve and consistently meet established cut-off times and service level agreements (SLAs) for all assigned products and processes. Maintain consistently high standards, striving 100% accuracy and high-quality execution of tasks. Respond to and resolve enquiries, provide timely status updates in a professional manner to stakeholders. Ability to remain agile to address varying scenarios, to deliver best-in-class execution Requirements University degree holder that demonstrates strong analytical and critical thinking abilities Good communication and interpersonal skills to interact professionally with colleagues and stakeholders as you will be a key part of a colloaborative team A highly responsible individual with an unwavering commitment to accuracy and detail. You thrive in environments where precision and meticulousness are paramount. Proven ability to manage a workload effectively, prioritize tasks, and execute duties with speed and independence while maintaining high quality. Foundational understanding of PC usage and a keen awareness of internet security best practices. Intermediate to advanced proficiency in Microsoft Office Suite, particularly Word and Excel (for data tracking and reporting), and ideally some familiarity with Access Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

The officer is responsible for the precise setup and maintenance of customer profiles in e-banking systems to ensure data integrity and security. They also handle customer enquiries, perform compliance tagging, and maintain accurate tracking records to meet service level agreements.