Analyst Relations Manager at Feedzai

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analyst Relations, Customer Marketing, Project Management, Communication Skills, Interpersonal Skills, B2B Marketing, Lead Generation, Sales Processes, Customer Engagement, Marketing Campaigns, Customer Advocacy, Analytical Skills, Strategic Thinking, Event Management, Relationship Building, Content Creation

Industry

IT Services and IT Consulting

Description

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries. The Marketing Team is empowered to spark change daily with MAP - Mastery in their role, Autonomy to make decisions, and a Purpose to make the world a safer place for all consumers. Using cutting-edge tech and delivering best-in-class content, they influence the trajectory of our company. It’s this team spirit and trust in each other that let us go further together. This team has two simple goals: 1. Everyone in the world knows about the Feedzai brand 2. Making sure our sales team is busy. Join Us! Feedzai is looking for a Analyst and Customer Relations Marketing Manager that will be working closely with the wider global marketing team, being responsible for growing relationships with both customer and analyst communities on behalf of Feedzai. You: The Analyst Relations Manager provides feedback on overall product and marketing content and messaging and supports Marketing with analyst resources that can be leveraged for team initiatives including negotiating market research projects, webinars, papers analyst speaking engagements. AR leads the positioning of Feedzai in the best light in vendor quadrants and market guides and requires close collaboration with other teams such as Sales and Product to develop AR strategies. As the company grows rapidly this position has high visibility and is critical for promoting the Feedzai brand and for ensuring the company is in alignment with market trends. Customer Marketing sits in between the Customer Success, Product and Marketing teams and is responsible for developing and maintaining good relationships with customers through targeted marketing campaigns, as well as supporting the customer support teams. The role’s purpose is to drive revenue and develop strong brand awareness and successful customer marketing campaigns. Your Day to Day: Building and maintaining relationships with industry analysts Taking charge of our overall analyst relations strategy, taking into account the perspectives of different stakeholders Identifying ways to strengthen relationships with analysts through special analyst events, conferences, and meetings Preparing and hosting remote analyst strategy events Advising the management and internal teams about analysts views and industry trends Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities Create customer affinity programs that increase customer loyalty and retention, and support creation of case studies/references Lead and manage customer engagement and communication programs, such as in-person/virtual events, workshops, annual conferences and ongoing nurture campaigns Connecting with customers to ensure continued education and success throughout the relationship lifecycle Help marketing and sales meet business objectives through customer advocacy initiatives Manage a library of up-to-date customer success stories and case studies Provide product feedback given by customer advocates to the Product Management team You Have & You Know-how: Excellent English language skills At least 5 years of working within a customer marketing or analyst relations role Experience in a global role or working with multiple offices, Exceptional Project Management skills Familiarity with the influence of Analyst Relations on the product development and sales cycles Ability to understand and communicate business, marketplace, and value proposition Strong communication and interpersonal skills Experience working in a fast-paced environment Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy, preferred Familiarity with B2B marketing, lead generation, and sales processes, preferred Experience working within a professional services tech-first environment (banking industry, fintech, or financial services), preferred Preferred/Valued Qualifications and Skills: Ability to work in a deadline-driven environment while handling multiple projects simultaneously and managing process and service providers (internal and external) to accomplish desired results Analytical skills to determine marketing effectiveness and ROI of analyst and customer engagement efforts Strategic thinker that can see beyond the day-to-day grind to help reach marketing and sales goals, create a stronger brand, and improve the customer experience Excellent verbal and written communication and presentation skills Encourage inclusion and diversity in everything we do. #LI-Remote #LI-MG3 Your First 30-Days at Feedzai: You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team! Life at Feedzai Instagram Feedzai Culture Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Feedzai does not accept unsolicited resumes from recruiters or employment agencies. Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.

Responsibilities

The Analyst Relations Manager is responsible for building and maintaining relationships with industry analysts and developing the overall analyst relations strategy. This role also involves connecting with customers to drive revenue and enhance brand awareness through targeted marketing campaigns.