Analyst, Research II at GENCO

Edwardsville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

38.85

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem Solving, Customer Service, Team Player, Leadership, Computer Skills, Warehouse Experience

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Friday-Monday Friday & Monday 7:00am-5:00pm Saturday & Sunday 5:00a-3:00pm Edwardsville, IL About FedEx Supply Chain FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com. We Have…. A strong FedEx brand consistently ranked among the world’s most admired and trusted employers. A top notch leadership team with the experience needed to grow and develop your career. An open mind for new ideas and creative methods. A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more! General Summary…. The Analyst, Research II is responsible for utilizing R-Log or designated WMS in conjunction with all available systems/data bases to reconcile discrepancies and escalates throughout the business so they can be processed. The resolving of discrepancies is to be done in a timely fashion in order to meet SLA metrics for time in the facility. This position will be responsible for….. Research and resolve discrepancies and escalations accurately using all available resources. Provide reports to Supervisor detailing errors, improper scans and misses by shift to drive accountability. Maintain the flow of product by resolving them in FIFO or Prioritization order. Communicate resolution and completion of prioritized orders to the customer and management. Communicate repetitive errors and problems to the Inventory Control Manager. Assist in determining root causes of the discrepancies or SLA misses along with recommendations to prevent them, and report that information to the Operations Manager and Customer. Maintain a good relationship with accounts by responding to all inquiries in a courteous and efficient manner. Report feedback to management, including any signs of dissatisfaction. Implement and promote continuous improvement warehouse and inventory functions utilizing established quality processes (ISO, account, etc) and through active participation in High Performance Work Teams. Understand and meet all customer quality goals. Participate in quality programs and quality project teams. Make recommendations and/or lead projects regarding continuous improvement of department work processes and operating procedures. Perform other duties as assigned. You might be a great fit if…. Education/Experience High school diploma or GED and 1-4 years of relevant experience. At least 1 year of warehouse experience including computer skills. Effective communication and PC skills required. Customer service driven. Strong team player. Leadership skills. Strong problem solving and communication skills. Physical/Cognitive Requirements With or without accommodation: Ability to follow policies and procedures. • Ability to read, write and interpret information. • Ability to add, subtract, multiply and divide. • Ability to use hands to finger, handle, or feel. • Ability to sit/walk/stand for duration of shift • Must possess visual acuity to perform essential job functions. • Ability to conduct physical tasks with a full range of motion throughout the warehouse environment. • Ability to lift/carry items up to 50 pounds FedEx Supply Chain, Inc., is an Equal Opportunity Employer including, Vets/Disability. • Know your Rights • Pay Transparency FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com. Perks and Benefits at FedEx Supply Chain (FSC): • **Competitive Pay**: Competitive wages depending on your location and experience, paid bi-weekly for both full and part time opportunities. • Tuition reimbursement program • Holiday pay and accrued paid time off programs offering both Vacation and PTO • Medical, dental, vision and voluntary benefits available on day one • Basic life & Basic AD&D coverage • Supplemental Life and Supplemental AD&D • Short-Term and Long-Term Disability coverage for full time employees following 180 days of service. • Paid parental leave for both moms and dads • Paid bereavement and jury duty **Competitive Pay**: FedEx Supply Chain offers competitive hourly rates depending on your location and experience. Pay Range: 20.48 (Min) - 38.85 (Max) Hourly

Responsibilities

The Analyst, Research II is responsible for utilizing R-Log or designated WMS to reconcile discrepancies and escalate issues throughout the business. This role involves maintaining product flow and communicating resolutions to customers and management.