Analyst, Security Operations Center at Brightspeed

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Event Triage, Data Analysis, Threat Analysis, SIEM Tuning, IDS Alerting, Automation Playbooks, Remediation Guidance, Incident Documentation, 24x7 Support, Endpoint Protection Systems, EDR/XDR, DLP Tools, Cloud Posture Management, Scripting, Problem Solving

Industry

Telecommunications

Description

Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We are currently looking for an Analyst, Security Operations Center to join our growing Operations team! In this role, you will report directly to the Manager, Security Operations Center. You will manage event and information intake to include intelligence reports, monitoring ticket queues, investigating reported incidents, and interacting with other security and infrastructure groups as necessary. You will be part of a critical team on-call 24x7 to manage critical incidents. You will work shift-based hours, sometimes holding night shifts. As Analyst, Security Operations Center, your duties will include: Ability to work shift hours, including night shifts. Review incidents to assess their urgency and escalate incidents if necessary Triage alerts Correlate and analyze events and data to determine the scope of cyber security incidents Recognize attacker tactics, techniques, and procedures as potential indicators of compromise (IOCs) to improve monitoring, analysis, and incident response Assist in tuning SIEM and IDS alerting to reduce false positives, improve productivity, and improve detection capabilities Develop automation playbooks Provide prescriptive remediation guidance to IT and network teams Document incident responses with the detailed root cause and recommendations Provide 24x7 (on-call) support Monitor and manage/support all event sources Endpoint Protection Systems (EDR/XDR), and other security tools to monitor and manage security incidents Use the SIEM, SOAR, DLP tools, Cloud Posture Management, Endpoint Management, Endpoint Protection Systems (EDR/XDR), and other security tools to monitor and manage security incidents Participate in organizational projects, as required Ticket & Ticket Management Qualifications WHAT IT TAKES TO CATCH OUR EYE: Associate's degree in Computer Science, Information Systems, Engineering, Technology, or related field or equivalent experience/training Experience managing cases/incidents Ability to think analytically Robust creativity and problem-solving skills Knowledge of technical systems and terminology Proficiency in threat management analysis and dissemination Proficiency in scripting languages Advanced written and verbal communication skills BONUS POINTS FOR: Bachelor's Degree in Computer Science, Information Systems, Engineering, Technology, or related field or equivalent experience/training Information Security Certification, preferred: GSEC Security+ GIAC Python or PowerShell scripting Azure Sentinel and CrowdStrike experience A solid understanding of networking, cyber security concepts Aptitude in solving problems independently Demonstrated problem-solving skills Sound decision-making ability Must be detail oriented, well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude Strong analytical and time management skills #LI-RW1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect! We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve. Diversity, equity and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California Residents Brightspeed’s Privacy Notice Department: HR, Legal, and Corporate Services

Responsibilities

The Analyst will manage event and information intake, investigate reported incidents, and interact with other security and infrastructure groups while being part of a critical 24x7 on-call team. Duties include triaging alerts, correlating events to determine incident scope, recognizing attacker TTPs, assisting in SIEM/IDS tuning, developing automation playbooks, and providing remediation guidance.