Analyst, Service Delivery (Tier 2) at Aga Khan University

Karachi, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Support, Network Troubleshooting, PC Configuration, iOS Support, Android Support, Windows Support, Linux Troubleshooting, MAC Troubleshooting, Customer Service, System Diagnosis, Electrical Safety Checks, Technical Documentation

Industry

Hospitals and Health Care

Description

Analyst, Service Delivery (Tier 2) Entity: Aga Khan University Location: Karachi Introduction to the Aga Khan University: The Aga Khan University is a private, international university committed to international standards of excellence in teaching, research and service. Its teaching hospital, the Aga Khan University Hospital has been accredited by the prestigious Joint Commission International for achieving the highest international healthcare standards. Job Role / Responsibilities: Reporting to the Manager, Information Technology you would provide hardware support to Network Infrastructure, IT equipment being maintained in-house, including PCs, printers, telecom, and other ancillary equipment. Specifically, you will be responsible to; installing, configuring, and maintaining PCs, Laptops, Printers and applications for both hardware and software. Maintaining and troubleshooting handheld (iOS, Android, Windows, etc.) and troubleshooting, repair, and networks talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications setting up new users' accounts and profiles; responding within agreed time limits to call-outs working continuously on a task until completion (or referral to third parties, if appropriate); prioritizing and managing many open cases at one time rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; testing and evaluating new technology; Conducting electrical safety checks on computer equipment. maintain high degree of customer service for all support queries and adhere to all service management principles any other task assigned by the supervisor. Eligibility Criteria / Requirements: Bachelor of Electronics or Computer Engineering minimum 4-5 years’ experience in related field be able to trouble shoot IT systems at module level have knowledge of the operating characteristics of Desktop operating systems, MAC, Linux and troubleshooting skills related to it have proficient Knowledge of networking, hardware & software be a team player who can work successfully with other departments good communication and interpersonal skills.

Responsibilities

Provide Tier 2 hardware and software support for PCs, laptops, printers, and mobile devices. Responsible for installing, configuring, and troubleshooting network infrastructure and IT equipment while maintaining high customer service standards.