Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Olive Garden Canada, Bier Markt, East Side Mario’s, The Landing Restaurant Group, New York Fries, The Pickle Barrel & Catering, State & Main, Elephant and Castle, Original Joe’s, Fresh Kitchen + Juice Bar, The Burger’s Priest, Blanco Cantina and Anejo. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.
The Service Desk Analyst will be part of the Recipe Unlimited IT Service Desk team This role will work closely with Restaurant Operations to provide support to their Back of the House computer and POS systems, phone/internet connectivity, and Back Office Software. The Recipe Unlimited Service Desk team is operational 24 hours a day, 7 days a week and 364 days a year. The candidate will be required to work rotating shifts as part of the Service Desk team. The Recipe Unlimited Service Desk Analyst is the first point of contact for the Recipe Unlimited restaurants and as such, excellent listening and communication skills are critical.

• Gather data, understand & troubleshoot restaurant issues
• Provide operational, application and technical support via the phone and dial-in capability to our Recipe Unlimited restaurants
• Work both as a part of the IT team and closely with Restaurant Operations teams to provide accurate and timely information
• Quickly become proficient with the various Recipe Unlimited POS, Back Office Systems and restaurant applications
• Log and monitor all incoming calls via the phone and internet
• Follow-up with external service providers and other IT functions until call resolution Update customers on call/ticket status until resolution
• Follow-up with customers on service satisfaction
• Provide backup Support to other IT functions
• Update the Recipe Unlimited knowledge base
• Follow Recipe Unlimited procedures and policies
• Escalate issues as necessary within IT, Operations or external vendors