Analyst (Social Media) at KPMG Global Services

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Media Management, Community Management, Social Media Monitoring, Data Interpretation, Content Scheduling, Risk Management, Market Research, Reporting, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, English Communication, Generative AI, B2B Marketing, B2C Marketing, Stakeholder Management

Industry

Business Consulting and Services

Description

Roles & responsibilities The role plays a critical part in building our brand in the digital space through the day-to-day management of KPMG Canada’s official social media channels including (but not limited to) LinkedIn, Twitter, Instagram YouTube. Community Management * Schedule posts, monitor and respond to basic inquiries posted to official KPMG social media accounts. * Collect and deliver insights from the social media conversation back into KPMG. Social Media Monitoring * Use the social media monitoring tools for the early identification of emerging industry trends, potential threats and opportunities, providing feedback and alerts. * Collaborate with Social Media Community Coordinator on development of campaign and program-based social media monitoring reports for Canada marketers and communicators. Research * Scan social media communities for engagement opportunities for KPMG senior leaders. * Skim through the competitor's social media channels and share a report highlighting the posts performance and key topics. * Collect insights from social conversations that could be used to inform the development of engaging social media content. Social Media Reporting * Development of monthly analysis report within agreed timeframe and with complete accuracy * Produce and deliver social media flash alert on a timely basis for marketers and other stakeholders Risk Management * Ensure compliance with Risk policies and process in content posting and response. * Early identification of potential risk issues that may impact the KPMG brand and ensure that relevant stakeholders are immediately engaged, and appropriate response mechanisms are used. * Ensure quality standards and guidelines are being properly and consistently adhered to. This role is for you if you have the below Educational qualifications Graduate / Post Graduate in relevant field Work experience The candidate must have to 0-1 year of relevant experience in managing social media communities for B2B or B2C companies. Mandatory technical & functional skills Project and Team management exposure * Credible record of operating as part of a team * Experience in the measurement and analysis of social media and/or website performance. * Excellent written communication and data interpretation skills to prepare and present Preferred technical & functional skills * Strong organizational skills and attention to detail. * Post-secondary degree or diploma in Marketing or Digital Marketing. * Proficient in Microsoft Excel, PowerPoint and Word. * Proficiency in French is an asset. * Familiarity with generative AI and AI agents Key behavioural attributes/requirements * Excellent / strong English communication skills (written and spoken) * Excellent attention to detail is a must * A professional and organized approach to work and a strong team player * Strong interpersonal skills and experience working in a team * Working to strict deadlines and flexibility in time management * Drive and commitment to deliver a high-quality service to the KPMG network * Excellent written communication and data interpretation skills, to prepare and present concise reports with actionable insights and recommendations * Strong influencing and communication skills to act professionally, calmly and persuasively when dealing with key internal stakeholders * Comfort with wide variety of cultural differences and skill sets and ability to work a flexible schedule to interact with colleagues in other time zones around the world

Responsibilities

Manage official social media channels for KPMG Canada, focusing on content scheduling, community engagement, and monitoring industry trends. Develop monthly analysis reports and ensure all digital content complies with brand and risk management guidelines.