Analyst, Solutions Center at MEDITECH

Foxborough, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

69600.0

Posted On

30 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Troubleshooting, Technical Workshops, Software Seminars, Customer Support, Technology Adoption, Technical Resources, Best Practices, Software Documentation, Application Training, Microsoft Windows, Microsoft Networking, Mozilla Firefox, OpenOffice, MS Office, Analytical Skills, Problem Solving, Communication Skills

Industry

IT Services and IT Consulting

Description

Description The primary role of the Analyst, Solutions Center position is to be the initial point of contact for all MEDITECH staff members should any network, internal application, or desktop client issues arise. As a member of our Corporate Technology team, your job would involve: Providing remote or hands-on client troubleshooting, support and training Conducting technical workshops and software seminars Acting as a vested partner throughout the issue life cycle by ensuring efficient and effective resolutions are achieved Exploring new ideas for providing improved customer support to our staff, with a focus on forward-thinking strategies Helping to lead MEDITECH's adoption of new technology and to support the company's evolving technical resources Preparing Corporate Technology support materials such as Best Practices and software documentation Acting as representative for various project teams and staff in application training and support. Requirements Bachelor’s or associate degree preferred and/or 2-3 years applicable work or military experience Advanced level of knowledge with Microsoft Windows XP, Vista and 7, Microsoft Networking, and applications such as Mozilla Firefox, OpenOffice and MS Office Ability to work well independently and as part of a team Understanding of PC, laptop and server hardware Strong analytical and problem solving skills Exceptional written and verbal communication skills Strong technical aptitude. Hiring salary range: $54,000 - 69,600 Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law. MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays. This is a hybrid role which includes a blend of in-office and remote work as designated by the management team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

Responsibilities

The Analyst, Solutions Center serves as the initial point of contact for MEDITECH staff regarding network, application, or desktop issues. Responsibilities include troubleshooting, conducting workshops, and supporting the adoption of new technologies.