Description:
The Solutions Analyst I role at Watchpoint Logistics is a key contributor within the Solutions Team, focused on business systems, data analysis, and process improvement initiatives. This position supports cross-departmental efforts, including those from Marketing and Business Development, by resolving user requests, driving system enhancements, and delivering actionable data and reporting solutions.
Working closely with senior team members and stakeholders, the Solutions Analyst I organizes and analyzes customer and operational data to support strategic business initiatives and marketing efforts. Core responsibilities include developing reports, ensuring data integrity, and building visual dashboards that support data-driven decision-making. The role also plays an integral part in documentation, project coordination, and end-user training.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field, preferred
• 1–2 years of experience in a business, data analysis, operations, or systems support role; internships and project-based experience also considered.
• Equivalent combination of education and experience considered.
• Experience working with cross-functional teams to support reporting needs, documentation, and user training.
• Demonstrated ability to learn new systems, adapt to changing priorities, and contribute to team objectives in a structured environment.

PHYSICAL REQUIREMENTS

The usual and customary methods of performing the job’s essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.
About Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint.
Watchpoint Logistics, Inc. is an equal opportunity employer.
Visit us at https://www.watchpointlogistics.co

Requirements:

• Ability to translate complex technical information into clear, non-technical language
• Experience developing client-focused solutions to meet customer needs
• Strong analytical, problem-solving, negotiation, task, and project management skills
• Proficient in Excel, including

Constructive feedback and influencing skills

• Adopts a continuous improvement mindset; identifies root causes and proposes effective solutions
• Exercises sound judgment and decision-making
• Effectively manages time and priorities under pressure
• Capable of meeting deadlines in high-pressure environment

Administration & Technical Support

• Work through user requests and issues through an operational ticketing system, applying existing security settings, configuring user settings, and assisting with system enhancements.
• Perform basic design and development, test enhancements and changes to the application and operations system in a testing environment before deployment.
• Work with business partners to review operational procedures and identify inefficiencies in design and recommend scalable processes and solutions.
• Work with end users to provide the best practices and tips, including training, documentation, and global technical support and troubleshooting for systems managed by the Solutions Team

Data Management, Reporting, and Marketing

• Provide support to the Business Development team for customer data and marketing requests.
• Structure large data sets to find useful information.
• Create and analyze reports for internal teams and external customers, using visuals like graphs and infographics to show data.
• Create and automate basic reports to meet operational requirements, including maintaining a standard set of queries/reports, validating queries, and assisting in data interpretation.
• Utilize existing formats to create dashboards, reports, and statistics that support data-driven decision-making and process improvement across the organization.

Business Process Analysis and Improvement

• Assist in analyzing business processes, identifying areas for improvement, and supporting the implementation of solutions.
• Help track performance metrics to measure the effectiveness of process enhancements.
• Create, review, and maintain detailed process flows.

Training & Support

• Conduct regular training for the interdepartmental teams on new and existing solutions, technical updates, and process or application changes.
• Coordinate with teams to report bugs and enhancements as needed.
• Identify potential problems and escalate to other team members or departments as necessary for resolution.
• Resolve issues using customer service skills, problem-solving, technical thinking, and reasoning abilities.
• Communicate effectively with customers and internal stakeholders to manage expectations on response time.

Task Management

• Administratively support and update project schedules, meeting notes, and action plans.
• Participate in extra initiatives and special projects.
• General Responsibilities
• Apply broad expertise and unique knowledge to contribute to Watchpoint’s objectives and values creatively and effectively.
• Perform other duties as assigned based on the role’s scope within the department.

Requirements:

• Ability to translate complex technical information into clear, non-technical language
• Experience developing client-focused solutions to meet customer needs
• Strong analytical, problem-solving, negotiation, task, and project management skills
• Proficient in Excel, including:

Data entry
Basic to advanced functions (IF, VLOOKUP, INDEX/MATCH)

Formatting, chart creation, and pivot tables

• Proficient in Microsoft PowerPoint and Word for creating, editing, and formatting documentation
• Experience with Salesforce, Tableau (preferred) or BI Tool
• Delivers consistent, high-quality results on time
• Self-motivated with the ability to follow through on initiatives with minimal supervision
• Provides outstanding customer service and manages expectations proactively
• Handles difficult situations with patience and escalates appropriately when needed
• Builds strong working relationships, resolves conflicts, and supports a positive team culture
• Demonstrates excellent communication skills:

Verbal and written communication
Active listening

Constructive feedback and influencing skills

• Adopts a continuous improvement mindset; identifies root causes and proposes effective solutions
• Exercises sound judgment and decision-making
• Effectively manages time and priorities under pressure
• Capable of meeting deadlines in high-pressure environments