You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

The Analyst supports the Team Leader, Supplier Relationship Management in the day-to day operations supporting our service providers. The Analyst will work with Supplier Relationship Management Team ensuring service levels, quality and reporting received from our service providers exceeds the demands of our business partners.

• Monitor quality, Key Performance Indicators (KPIs), forecasts and turnaround times to ensure consistency of service levels and standards related to our service providers.
• Participate in various projects including new technologies, processes, and practices.
• Support the integration of new service providers into SRM model for day-to-day activities.
• Problem solve for invoice discrepancies and anomalies.
• Develop and administer monthly Finance reconciliation that outlines the variances between actual and plan expenses.
• Act as point of contact for escalations (first level of escalation) presented by service providers, internal business partners and SRM team members.
• Create and maintain training and procedures documentation.
• Provide training to internal business partners on systems, processes, and the role of SRM.
• Maintain SRM information in appropriate systems. i.e., configuring user/access, performance tracking, general updates, auditing.