Analyst, Tech Lounge Support
Job number: 798860
Primary position location: VIC- Melbourne CBD
Primary position location: VIC- Melbourne inner
Category: IT Architecture & Strategy
Category: Information, Communication & Technology
Work type: Permanent Full time
Closing at: Mar 30 2025 - 23:55 AEDT
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Seeking an experience and versatile Analyst, Tech Lounge Support to join Enterprise Technology team within Technology and Enterprise Operations!
- We are empowered to make a positive difference for customers and communities.
- You’ll join a high-performing team focused on delivering great transaction banking products for small and medium businesses.
- Be supported to grow your career at NAB.
As an Analyst, Tech Lounge Support, you will
- Provides technical support of all facets of the EUC, Wintel and software distribution services via on phone, email, chat function and via internal social media channels and in person
- Represents the service(s) across the organization.
- Accountable for the successful resolution of medium and low problems
- Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure
- Collaborates with Workplace SME’s\Architects to ensure that projects handed to Workplace are delivered in accordance with stated strategic and tactical objectives.
- Identifies opportunities to drive efficiency through automation
- Contribute to the tracking and reporting against agreed service KPIs, SLA’s, Service Health and the contractual obligations of 3rd party Service Providers.
- Drive continuous technical improvement to the service ensuring Security and Architectural standards are adhered to.
- Maintains a high level of knowledge relating to the nominated service including roadmaps, pre-release features and the 2nd level impacts when considering implementation in the NAB environment.
- Maintains knowledge and understanding of the wider Workplace portfolio and identifies opportunities to leverage complementary technologies to drive efficiency through effective consumption of existing toolsets.
KEY SKILLS AND EXPERIENCE
- 3+ years’ experience delivering workplace services in an enterprise environment.
- 3-5 years’ experience delivering technical support and development services to large scale enterprise deployments of SCCM and Intune.
- 1-3 years administering large scale Wintel environments with knowledge in software
- Experience (2+ years) experience delivering service in an enterprise ITIL environment
- Experience implementing and managing large scale upgrades in SCCM technologies and toolsets.
- Experience implementing and managing Base Operating Environments (BOE) and SOE
- Experience in AD support and implementation
- Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment
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