POSITION DETAILS:

Current Rate of Pay: Min = $41.82/hr, Max = $48.47/hr
Employment type: Temporary Contract
Duration of employment: 11 months
Hours of work: 35 hrs/week
Work location: Head Office
Division: Corporate Services
Business unit: Information Technology and Records Management
Travel: 10%
Remote Work: Hybrid
Existing Vacancy: Yes

• Provides 1st/2nd-level technical support in troubleshooting and developing technical solutions supporting IT infrastructure from the PC and peripheral level to Servers and Switches
• Provides technical support for all TRCA software systems, including business applications, communications and staff support systems
• Assists in performing testing and troubleshooting on systems and hardware
• Manages escalations to 2nd-level or 3rd-level (Vendor) teams
• Monitors services through IT Help system and platform consoles to identify service degradation or interruptions, escalating as appropriate
• Provides end-user training and guidance on technology usage
• Procures end user device and peripheral hardware, software and services as required, ensuring TRCA acquires the best product for the best price
• Configures mobile devices and activations
• Provides support for the testing of new and existing software applications under development or consideration for purchase
• Performs daily tasks for multiple active Service Desk and End User Device projects.