Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Process daily Trade Operations transactions of SG and AU in accordance to the agreed service standards.
• Liaise and follow up with Business Units or customers for instructions that are required to complete the transaction.
• Liaise with internal and external counterparty for queries relating to the transaction.
• Perform day end reconciliation of transactions.
• Adhere to risks and control guidelines/policies.
• Assist in projects to improve work processes.
• Perform ad-hoc tasks/duties assigned by Supervising Manager.

Requirements

• Minimum 2-3 years of experience in banking operations especially in Trade Services.
• Functional knowledge/experience in back office support is required.
• Able to Multi-Task, Self-Motivated with good interpersonal skill.
• Able to take on new tasks as required by the business and by the management.
• Meticulous, alert & have an eye for figures & details.
• Knowledge of MS Office applications especially MS Word and MS Excel.

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• Ability to work extended hours (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.
• Ability to work on SG public holidays when the need arises.
• Ability to work with a sense of urgency to meet various currency cutoff times and customer’s specific SLA with zero error rate.
• Speed & Accuracy — Role requires prompt processing of transactions whilst maintaining vigilance & accuracy over the manual repairs and inputs.
• Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.
• Teamwork, Dependability, Strong risk & controls mindset and meticulous.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements

• Process daily Trade Operations transactions of SG and AU in accordance to the agreed service standards.
• Liaise and follow up with Business Units or customers for instructions that are required to complete the transaction.
• Liaise with internal and external counterparty for queries relating to the transaction.
• Perform day end reconciliation of transactions.
• Adhere to risks and control guidelines/policies.
• Assist in projects to improve work processes.
• Perform ad-hoc tasks/duties assigned by Supervising Manager