Analyst, User Services OH/PA at MPOWERHealth

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, User Account Management, Office 365 Administration, Microsoft Office, Active Directory, Exchange Server, Networking, Mobile Device Management, AV Equipment, Windows OS, MAC OS, iOS, Android, Customer Service, Troubleshooting, Communication

Industry

Hospitals and Health Care

Description

Overview About MPOWERHealth: For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead. Benefits: Multiple medical plan options Health Savings Account with company contributions Dental & vision coverage for you and your dependents 401k with Company match Vacation, sick time & Company paid holidays Company wellbeing program with health insurance incentives The IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems. Responsibilities Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems Create and manage user accounts and access Perform Office 365 and network administration Assist in IT Asset Management to ensure accurate inventory records Open and track tickets, prioritize, follow up on service requests, and escalate as necessary Create knowledge base articles, checklists, procedures, and end-user training Office 365 Administration Microsoft Office Experience Active Directory Experience Exchange Server/ Exchange Online Experience Networking – Router, Switch, Firewall, AP Etc. Experience Preferred Mobile Device Management Experience AV Equipment/Video Conferencing Solutions Experience Experience with Windows OS, MAC OS, iOS, Android Bachelor’s degree or equivalent combination of education and experience Minimum 1-year experience in a similar role Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users Qualifications Qualifications & Skills: Strong knowledge of IT support practices, hardware, and software troubleshooting. Excellent organizational and communication skills. Ability to build relationships with business leaders and translate needs into IT solutions. Strong problem-solving and decision-making abilities.

Responsibilities

The IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems. Responsibilities include providing technical support for various IT-related systems, managing user accounts, and assisting in IT Asset Management.