McKesson, l’une des 10 premières entreprises du classement Fortune Global 500, touche à pratiquement tous les aspects des soins de santé et s’emploie à faire une réelle différence. Nous sommes reconnus pour notre capacité à offrir un savoir, des produits et des services qui rendent les soins de qualité plus accessibles et plus abordables. Chez nous, la santé, le bonheur et le bien-être de nos gens et des personnes que nous desservons sont prioritaires—et nous tiennent à cœur.
Ce que tu fais chez McKesson a de l’importance. Nous favorisons une culture où tu peux t’épanouir et avoir un impact, et où tu es encouragé à proposer de nouvelles idées. Ensemble, nous façonnons l’avenir de la santé pour nos patients, nos communautés et nos équipes. Si tu souhaites dès aujourd’hui contribuer à la santé de demain, nous aimerions avoir de tes nouvelles.
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
L’Analyste de Support est responsable du dépannage et de la résolution des problèmes liés aux pannes mécaniques, aux défaillances matérielles et logicielles, aux problèmes de réseau et aux préoccupations des utilisateurs. Ce rôle soutient également les nouvelles implémentations clients. Travaillant dans des environnements critiques, l’Analyste de Support doit faire preuve de jugement indépendant pour assurer un temps de fonctionnement maximal des produits d’automatisation de McKesson. Les analystes sont censés résoudre plus de 70 % des tickets entrants sans escalade.

MINIMUM REQUIREMENTS

• Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

PREFERABLE SKILLS & EXPERIENCE

• Bilingual in French and English (oral and written).
• Team-oriented with a proactive attitude.
• Ability to perform under pressure.
• Flexible, creative, and self-motivated.
• Experience with databases such as SQL or Oracle.
• Background in robotics or biomedical equipment is a plus.
  The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.
  We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson’s pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

• Troubleshoot and resolve hardware/software issues in a Windows environment.
• Monitor and respond to incoming support calls to maintain service levels.
• Accurately document customer interactions and troubleshooting steps in the ticketing system.
• Manage open tickets to ensure timely resolution.
• Acquire technical knowledge of new products and solutions.
• Provide remote support to field service technicians.
• Use Windows applications (Excel, Word, PowerPoint) proficiently.
• Communicate effectively in both written and oral formats.
• Prioritize tasks and manage multiple responsibilities efficiently.
• Perform other duties as assigned.