Posting Date: Jul 30, 2025, 11:21:28 AM
Primary Location: Ontario-Ottawa
Job Type: Permanent
Schedule: Full-time
Application deadline: August 15th, 2025

• Understand business needs and capture them clearly and in an easily-consumed format.
• Deconstruct complex technical solutions and explain them to a non-technical audience in simple and clear terms.
• Present complex or conflicting situations/issues to stakeholders; use persuasion, influence, negotiation and conflict resolution skills.
• Identify changes, in business terms, as a result of changing technology or digital capabilities.
• Solve problems leveraging critical thinking concepts and data.
• Contribute to the creation of strategy and planning with team leadership.
• Understand and effortlessly articulate the Credit Insurance Product Roadmap and ensure requirements conversations/outputs align to Roadmap.
• Utilize broad knowledge of business processes, applications, products, business strategy and internal and external customer needs to contribute to the optimum business solution.
• Recognize pro-actively where solutions impact related workstreams, applications, business processes, or data/information integrity.
• Lead informative well-organized presentations and facilitate sessions to review requirements and identify gaps; bring others to agreement around a set of ideas to achieve the goal or bring about beneficial resolution.
• Deliver clear, complete and usable documentation, that is right sized for the circumstances.
• Ensure BA activities and outputs align with standards set forth by the EDC Business Analysis Chapter /Community of Practice.
• Work collaboratively with the Credit Insurance Technology Family, its vendor partners, and internal stakeholders, towards a common goal.
• Build, sustain, and leverage positive relationships with persons within and outside their areas of immediate responsibility as well as external contacts; anticipating, assessing, and meeting their needs in a mutually beneficial manner, while managing expectations.
• Anticipate, prepare, and respond effectively to change; creating an open, receptive work environment.
• Support business subject matters experts through user acceptance testing (UAT) and operational readiness activities.