JOB DESCRIPTION:

We are looking for a bilingual technical support analyst to provide IT assistance to end-users, troubleshoot technical issues, and ensure the smooth operation of systems. You will use tools like AutoTask to manage requests and escalate issues as needed.

• Receive, log, and prioritize support requests.
• Troubleshoot hardware, software, and network issues remotely.
• Support users with Office 365 applications (Outlook, Teams, SharePoint).
• Manage Office 365 accounts, licenses, and permissions.
• Monitor Office 365 service status and resolve incidents.
• Participate in other IT projects as required.