Analyste Support TI / IT Support Analyst

at  Leviton Canada

DESCRIPTION

Relevant du Directrice informatique, le titulaire du poste de coordonnateur d’entrepôt est responsable d’assurer que toutes les tâches administratives reliées au bon déroulement des opérations.

QUALIFICATIONS

• Proactif et autonome ; il saisit les problématiques et agit en conséquence de manière responsable ;
• Capacité d’agir et apprendre rapidement.
• Capable d’établir et d’entretenir des relations solides et amicales avec des collègues d’autres départements.
• Adaptation ; réceptif aux nouvelles idées ; désireux et capable de faire face à des circonstances changeantes.
• Fortes compétences en matière d’analyse et de résolution des problème
• Engagé dans l’obtention et le maintien de la qualité ; fixe des normes et des objectifs de performance élevés pour lui-même et pour les autres
• Solides compétences en matière de communication orale et écrite : Clair, fluide et précis
• Organisé et à l’aise avec le travail multitâche.
• Connaissance des opérations commerciales et de la gestion de projets.
• Une aptitude naturelle à la technologie et un désir profond d’élargir ses compétences techniques

QUALIFICATIONS

• Proactive and autonomous; understands issues and acts in a responsible manner.
• Ability to take action and learn quickly.
• Able to establish and maintain strong, friendly relationships with colleagues in other departments.
• Adaptable; receptive to new ideas; willing and able to deal with changing circumstances.
• Strong analytical and problem-solving skills.
• Committed to achieving and maintaining quality; sets high standards and performance goals for self and others.
• Strong oral and written communication skills: clear, fluent and accurate
• Organized and comfortable with multi-tasking.
• Knowledge of business operations and project management.
• A natural aptitude for technology and a strong desire to expand technical skills
• Must be in Canada with a valid work permit.
• In case of emergency, ability to work outside of normal hours (8 to 5)

EDUCATION AND EXPERIENCE

• Bachelor’s degree in business technology or similar degree
• 5 to 7 years’ experience in the IT field Knowledge: Windows 10, Windows 11, Active Directory, Group Policy
• Bilingualism in French and English, oral and written,

ABOUT THE ROLE

Reporting to the Director of IT, the incumbent of the position of Desktop and System Support, is responsible for ensuring the smooth running of operations.

RESPONSIBILITIES

• Responding to requests and issues from users and IT support teams.
• Monitor alerts and the status of the processing of the various applications.
• Informing the user and/or IT support teams of the status of the request on a regular basis, and when a solution has been identified.
• Develop and/or update support procedures.
• Respond to user questions via phone, email, video calls to identify hardware and software issues and propose solutions in a friendly and efficient manner.
• Analyze situations, diagnose problems, while developing and implementing solutions within tight deadlines
• Ensure proper escalation of problems during outages or periods of reduced service and follow up with the appropriate teams.
• Communicate important information to the IT manager and document all information, updates and solutions applied.
• Assist in the configuration, administration and support of laptops and other company hardware and software.
• Oversee the testing, implementation, deployment, and training of technical solutions in the company’s various IT systems.
• Improve IT performance by identifying problem areas and providing appropriate solutions.
• Understand and evaluate business operations and processes,
• Develop technical reference materials, including user guides and training manuals.