Work with Head of Department on the monitoring of systems and processes to ensure the maintenance of quality and standards and the continuous review of departmental policies and procedures
Manage the operational delivery of the quality assurance function including the maintenance of accurate data and records.
Manage, develop and motivate colleagues in the QA team to support our members and deliver high-quality results.
Oversee efficient, time-dependent delivery of results and certification of qualifications.
Manage the quality assurance activities for our ADCs delivering ISTD regulated teaching qualifications.
Oversee Quality Assurance engagement with ISTD external subject experts, including examiners, lead teams, assessors and external quality assurers.
Manage delivery of assessment activities for ISTD teaching qualifications, including standardisation, moderation and assessment board activities.
Oversee key post-results services for ISTD, including Enquiries and Appeals, Special consideration and Application of Reasonable adjustment processes
Communicating clearly and supporting members to use our processes and policies
Proactively resolving issues and escalating where needed
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