ABOUT US

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what’s right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

JOB SUMMARY

Utilizes analytics to drive excellent customer experience. Delivers actionable insights to stakeholders through descriptive, predictive and prescriptive analytics. Provides complex database analytics and reporting services to clinicians and customers. Oversees data collection from multiple sources, examines data and creates metrics to drive clinical and operational performance improvement. Performs requirements definition, development, testing, research and ad-hoc reporting as requested. A key focus for this role is structuring experimental test designs and measurement plans for Customer Journey solutions, thus requiring the individual to work closely with the Customer Journey team.

QUALIFICATIONS

• EDUCATION - Bachelor’s or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience

• Gather and document data requirements from customers. Analyze and translate requirements into technical specifications, process and workflows. May serve in a lead consultant role for all customer contact and resource management.
• Analyze business requirements and source systems to design and develop solutions using a variety of toolsets. Develop the deliverables requested utilizing the most appropriate analytic tools while incorporating process efficiencies.
• Assess, produce and/or develop complex relevant, standard, or custom information (reports, dashboards, interactive reporting, charts, graphs and tables) from various data sources by querying data and generating the associated output. Distribute and disseminate analytical deliverables to applicable agencies, researchers, management and other customers.
• Partner with stakeholders to define, implement, and track performance metrics. Lead validation of output and metrics to ensure data quality, reliability and integrity.
• Interpret complex data and associated deliverables (reports, dashboards, interactive reporting, charts, graphs and tables) in plain business language for executive and clinical staff. Effectively solve complex problems, summarize information and create intuitive/digestible information by selecting visualizations that are fit for purpose.
• Develop statistical, economic and financial analysis from data to evaluate performance and drive relevant business or clinical initiatives. Analyze data for trends, observations, improvements and make recommendations.
• Use advanced data science methods to develop experimentation test designs consistent with learning agendas and statistical requirements.
• Leverage data visualization techniques to present analytical insights to stakeholders.
• Gather intelligence on existing clinical or operational processes and expert input from relevant clinical stakeholders to elicit requirements to accomplish team goals.
• Provide training and mentoring to junior colleagues.