POSITION SUMMARY

Provide Data & IT technical support, training, troubleshooting, and project management to internal and external customers for bioMérieux marketed Advanced Analytic Solutions.

TRAINING & EDUCATION

• Bachelor’s degree in information technology, health informatics, public policy, public administration, public health, healthcare administration, statistics, a related technical field, or equivalent experience.
• 4 years of relevant experience in health informatics, Information Technology, or relevant field with professional certifications (CompTIA or equivalent) will be accepted in lieu of a bachelor’s degree

EXPERIENCE

• Minimum 4 years’ experience in support of LIS interfaces, servers, software applications, hardware, middleware, and computers required
• Minimum 2 years’ experience as a Lab/Medical Technologist or equivalent experience (LIS Analyst or IT role within lab environment) required.
• Experience in data visualization a plus.

KNOWLEDGE, SKILLS & ABILITIES

• Must be fluent in English with excellent communication, analytical, facilitation and problem-solving skills.
• Must be able to work independently, effectively multitask to meet deadlines and competing priorities in a fast-paced environment.
• Proficiency in Microsoft Windows and Office (Word, Excel, PowerPoint, Outlook) products.
• Exhibit good interpersonal and diplomacy skills, excellent verbal, and written capabilities through previous experiences such as teaching, sales, or management.
• Exhibit good decision-making ability, including problem resolution.
• Employs the expertise of others and provides expertise in a team environment.
• Proven capabilities in managing data analytics implementation projects specifically for healthcare organizations.
• Understanding of health care administrative data.

TRAVEL REQUIREMENTS

• Domestic: 5%
• International: <1%

• Design, implement, and deploy data visualization dashboards for the Advanced Analytics solutions marketed by bioMérieux.
• Drive initiatives focused on analytics implementation and automation of data collection processes, working cross-functionally with support and sales teams.
• Drive and complete Advanced Analytics implementation projects as defined by the project scope and timelines to meet customer expectations and organizational objectives.
• Ability to troubleshoot scripting issues using the available digital tools and documenting all support and troubleshooting tasks in CRM in a timely manner.
• Manage internal and external customer inquiries per established guidelines and documentation in CRM system.
• Accurate and timely documentation in IT & Data Solutions tools, including but not limited to CRM for Cases and Work Orders Completed, and Project Management tool to update project status.
• Assist with launch/implementation of new systems by learning new products, providing input to development of documentation, and troubleshooting procedures for all systems.
• Contribute to revenue generation initiatives through promotion of value-added projects and services.
• Perform on-call duties as needed to provide 24-hour technical support to customers.
• Perform all work in compliance with company quality procedures and standards.
• Performs other duties as assigned.