Analytics Manager - Aftermarket at Electrolux Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commercial Analytics, Sales Operations, Data Analytics, Power BI, SAP, Quantitative Analysis, Operational Efficiency, Pricing Strategy, Demand Planning, Cross-Functional Collaboration, Problem-Solving, Self-Motivated, Resilient, Customer Experience, Financial Reporting

Industry

Manufacturing

Description

Consumer Care/Customer Care Permanent Job Description At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! About The Role In line with our strategy to become a more data-centric organisation, we’re thrilled to be recruiting for a newly created role within our Aftermarket business – known as Peace of Mind (PoM). This is an exciting opportunity to shape the future of our PoM operations, bringing data-driven insights to the forefront and helping us deliver even greater value to our customers. You will work closely with the Head of Peace of Mind ANZ and the leadership team to identify, develop and manage the financial and operating reporting tools that support the execution of the overall ANZ Peace of Mind plan. Your role will also see you analyzing and monitoring internal processes and implementing changes to improve operational efficiency. This will include leading the management of the order book, supporting advancements in our pricing framework, supporting our demand planning process and ad hoc analytical reporting as required. You will be required to work with internal stakeholders from supply chain, finance and IT to help drive the strategy. What You’ll Do Your everyday work duties can vary considerably; however, the below activities will form your key responsibilities; General reporting and analysis Design and develop the tools required to support daily management of the PoM BU through the development of PowerBI Dashboards tracking operational, financial and CX performance daily / monthly as available. Become the SME of the PoM datasets available including from SAP, Instaedge, and PowerBI Act as a champion for data and analytics for the entire PoM group Prepare the business insights required for internal reporting, management meetings and customer meetings. Conduct quantitative analysis on the business’ performance and provide guidance to drive incremental sales opportunities and overall performance outcomes Actively engage in providing insights and driving outcomes in reducing overall costs to the business Support the PoM leadership team in developing tools to identify repair / quality trends, cost over-runs or transactional issues to minimize impact and exposure Sales Support Conduct quantitative sales analysis on the business’ performance and provide guidance to drive incremental sales opportunities. Recommend promotions or actions to take in underperforming customers or product categories. Support the business through sales driving and marketing business cases. In conjunction with the sales team, develop a ground-up approach to budgeting and forecasting sales by product category, channel and key customers. Work with supply chain to ensure stock coverage is adequate to support customer demand, both at a national and state level. Run sales order exception reports and take corrective actions to ensure orders flow as expected. Backorder reporting – analyse the impact of backorders and help identify ways to mitigate their impact including working with supply chain on updating ETAs. Prepare and set pricing for new products in conjunction with the product and finance team Who You Are Substantial experience in Commercial / Business Analytics, Sales Operations, or a similar data analytics role at a senior level. Bachelor’s degree in Business Analytics, Statistics, or a related business discipline preferable. Agile – Demonstrates flexibility and responsiveness in a dynamic environment. Analytical – Interprets complex data and translates it into actionable insights. Collaborative – Works effectively with cross-functional teams and stakeholders. Influential – Communicates with clarity and inspires action through data-driven recommendations. Problem-Solving – Approaches challenges with a solution-oriented mindset. Self-Motivated – Proactively drives outcomes and seeks continuous improvement. Resilient – Maintains focus and determination with a customer-first approach. Technical Competencies Current experience working with Power BI and SAP systems is essential. Ability to design and develop Power BI dashboards to track operational, financial, and customer experience performance. Strong understanding of datasets from SAP and Power BI, with the ability to act as a subject matter expert. Skilled in preparing business insights for internal reporting, management meetings, and customer presentations. Experience in conducting quantitative analysis to identify sales opportunities and performance improvements. Capability to support pricing strategy, demand planning, and order book management. Experience in maintaining and updating pricing frameworks and product price lists. Why work for Electrolux? Global Leader in Home Appliances Enjoy our Flexible + Hybrid Working environment CARE Day (additional leave) Picnic Day in NSW Family and Friends Sales & Discounts Onsite Secure Parking for employees Annual flu shots onsite + wellbeing sessions & webinars Diversity, Equity & Inclusion Committee Living our Sustainability Commitment As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you! Find out more on www.electroluxgroup.com Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.

Responsibilities

The Analytics Manager will design and develop reporting tools to support the Peace of Mind business unit, focusing on operational, financial, and customer experience performance. This role involves analyzing internal processes and implementing changes to improve efficiency while providing insights to drive sales opportunities.