Analytics Manager at NielsenIQ

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Retail Panel Data, Issue Resolution, Data Integrity Validation, Cross-functional Collaboration, Client Support, Data Interpretation, Client Training, Communication Planning, Client Service Strategy, Presentation Skills, Analytical Skills, Teamwork, Client Needs Awareness, English Fluency, Turkish Fluency

Industry

Software Development

Description

Job Description RESPONSIBILITIES: Deal with key accounts in FMCG Industry Manage a portfolio of retail panel clients, acting as a key point of contact for inquiries, ensuring timely responses and high client satisfaction. Build and maintain strong, long-lasting relationships with clients. Act as a mediator to address any client feedback on services and products, resolve issues working with internal teams to drive continuous improvement, and ensure a positive outcome while maintaining client trust and satisfaction. Oversee the delivery of client results, ensuring timelines, and client expectations are met Ensure the accuracy and integrity of retail panel data being provided to clients, working closely with internal teams to validate data consistency. Work closely with sales, operation, analytics, and product teams to ensure that the client's needs are communicated effectively across the organization. Cooperate effectively with regional ang global teams Identify opportunities to expand client relationships through additional services or products, communicating these to internal sales teams Provide expert support on retail panel data, resolving client issues related to data reading, delivery, and reporting. Support clients for interpretation of data and provide comprehensive training to clients, ensuring their ability to understand and leverage research findings effectively. Planning and coordinating all communication activities Guiding the client service team on activities and strategies to enhance client engagement and satisfaction. REQUIREMENTS: University degree, ideally in Mathematics or Engineering 5 to 7 years of experience in FMCG Retail and/or Trade Marketing Excellent presentation skills Great analytical skills Ability to bring added value in teamwork Awareness of the clients’ needs Fluency in English and Turkish WE OFFER: Work in an international, multicultural environment Hybrid & flexible working module Access to learning platforms, mentorship programmes, and educational support to keep developing your skills Peer-to-peer recognition program to enable feedback sharing and reward your achievements Life and health insurance Additional paid days off Monthly lunch ticket Transportation allowance Employee Assistance Program #LI-Hybrid #LI-PF1 Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Customer Success

Responsibilities

The role involves managing a portfolio of retail panel clients, serving as the main point of contact to ensure high satisfaction and timely responses. Responsibilities include overseeing result delivery, ensuring data accuracy, resolving client feedback, and collaborating with internal teams for continuous improvement.