WHAT WE ARE LOOKING FOR:

• Previous experience in customer facing roles such as retail or contact centre
• Previous experience in a regulated environment (insurance or finance) advantageous
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Fast and Accurate Data Entry Skills
• Able to understand and translate complex information to others in a simple, effective way
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in using email management systems and customer service software.
• Strong problem-solving skills and the ability to work effectively under pressure.
• A positive attitude and a commitment to providing exceptional service

We are recruiting for a Claims Consultant to join our team of professionals in providing Health Insurance Members with a quality customer service experience. Your key responsibility will be to provide claims advice and guidance to Health Insurance Members for a trusted Not-For-Profit Organisation. Additionally, you will be required to assess and process claims with minimal errors. The successful candidate will receive comprehensive training with ongoing career development opportunities.

• Start Date:Monday 20th January 2025
• Location: Commence training and working in our Melbourne CBD offices and work from home and office on rotation once speed to competency is achieved (1-2 days per week in office)
• Operating Hours: Rotating Roster - Monday to Friday, 8:30am to 6:00pm
• Full Time Permanent Contract on Offer - 38 paid hours per week
• Pay Rate: $28.12 per hour plus superannuation plus leave entitlements
• Training Rate: $25.85 per hour
• Two weeks Classroom Based Training followed by a consolidation period
• Opportunity to develop a career with a global organisation
• All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check

ABOUT OUR ROLE:

We are recruiting for a Claims Consultant to join our team of professionals in providing Health Insurance Members with a quality customer service experience. Your key responsibility will be to provide claims advice and guidance to Health Insurance Members for a trusted Not-For-Profit Organisation. Additionally, you will be required to assess and process claims with minimal errors. The successful candidate will receive comprehensive training with ongoing career development opportunities.

• Start Date:Monday 20th January 2025
• Location: Commence training and working in our Melbourne CBD offices and work from home and office on rotation once speed to competency is achieved (1-2 days per week in office)
• Operating Hours: Rotating Roster - Monday to Friday, 8:30am to 6:00pm
• Full Time Permanent Contract on Offer - 38 paid hours per week
• Pay Rate: $28.12 per hour plus superannuation plus leave entitlements
• Training Rate: $25.85 per hour
• Two weeks Classroom Based Training followed by a consolidation period
• Opportunity to develop a career with a global organisation
• All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.