Ancillary Claims Consultant at STARTEK Philippines Inc

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

28.12

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Claims processing, Data entry, Communication skills, Organizational skills, Attention to detail, Problem-solving, Email management, Customer service software, Confidentiality, Professionalism

Industry

Outsourcing and Offshoring Consulting

Description

About our role: We are recruiting for a Claims Consultant to join our team of professionals in providing Health Insurance Members with a quality customer service experience. Your key responsibility will be to provide claims advice and guidance to Health Insurance Members for a trusted Not-For-Profit Organisation. Additionally, you will be required to assess and process claims with minimal errors. The successful candidate will receive comprehensive training with ongoing career development opportunities. * Start Date: Monday 4th May 2026 * Location: Commence training and working in our Docklands offices and work from home and office on rotation once speed to competency is achieved (1-2 days per week in office) * Operating Hours: Rotating Roster - Monday to Friday, 8:30am to 6:00pm * Full Time Permanent Contract on Offer - 38 paid hours per week * Pay Rate: $28.12 per hour plus superannuation plus leave entitlements * Two weeks Classroom Based Training before entering an in-office Consolidation Period * Opportunity to develop a career with a global organisation * All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check. What We Are Looking For: * Previous experience in customer facing roles such as retail or contact centre * Previous experience in a regulated environment (insurance or finance) advantageous * Excellent written and verbal communication skills. * Strong organizational skills and attention to detail. * Fast and Accurate Data Entry Skills * Able to understand and translate complex information to others in a simple, effective way * Ability to handle sensitive information with confidentiality and professionalism. * Proficiency in using email management systems and customer service software. * Strong problem-solving skills and the ability to work effectively under pressure. * A positive attitude and a commitment to providing exceptional service These roles won't last long, don't miss out apply today!

Responsibilities

Provide claims advice and guidance to health insurance members while ensuring high-quality customer service. Assess and process claims accurately and efficiently within a regulated environment.