WINNIPEG HUMANE SOCIETY – JOB POSTING #2025-11-02

Date: August 8th, 2025
Position Title: Animal Advisor, Full Time
Department: Shelter Flow
Reports To: Manager, Shelter Flow
Classification: Union
Pay Unit: $17.49 (Start) -$22.67/hour (Year 10) Union Wage Scale
Hours: 40 hours/week; Monday – Thursday 11am-7pm, Sunday 10am-6pm
Days/times of shift could vary/change
Start: ASAP
Closing Date for Candidates: Open until filled

POSITION SUMMARY:

The Animal Advisor is responsible for receiving animals brought into the Humane Society by the public and pet owners, reuniting lost pets with owners through lost and found reports, providing information and assistance to the public and foster parents, and always treating the public/foster parents with the utmost respect and empathy.
Who we are:
· One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and events.
· An innovative community service organization committed to protecting animals from suffering, and to promoting their welfare and dignity.
· A team of generous partners, donors, hardworking volunteers and committed staff united in the belief that every animal deserves dignity and love.
· One of the largest and more recognized animal shelter and welfare organizations in Canada.
· Always growing, changing, and adapting to meet the expectations of the community and the needs of Winnipeg’s animal population.

ABILITIES, SKILLS & KNOWLEDGE:

• Exemplary customer service skills and experience working with the public without judgment
• Exceptional attention to detail and accuracy when completing all tasks
• Able to handle the emotional stress of dealing with the many animals relinquished to the shelter
• Ability to handle sometimes large, unruly dogs; fractious cats; a variety of wildlife.
• Excellent problem-solving skills
• Excellent oral and written communication skills
• Basic knowledge of animal care, safety, & health issues
• Exceptional organizational skills
• Good Computer literacy
• Ability to work independently or as a team
• Ability to work under minimal supervision

EDUCATION, TRAINING & EXPERIENCE:

• High School diploma
• More than 6 months and less than or including 12 months of experience required or
• An equivalent combination of education and/or experience.

DUTIES AND RESPONSIBILITIES:

1. Create a friendly and professional environment to enhance courteous service; ensure clean, attractive, and organized work areas
2. Intake of animals into the Humane Society
   a. Vaccinate/deworm/check for tattoo/microchip, check for parasites and any health concerns and place animals into appropriate holding
   b. Collect appropriate fees or request donations to assist with the care of animals
3. Process outgoing animals, including collecting appropriate fees/donations requested
4. Answer phone calls and respond to customer emails
   a. Route calls to appropriate resources
   b. Offer appropriate advice pertaining to an alternative placement, referrals and pet-related issues
   c. Document call information
   d. Respond to voicemail messages and follow up on customer calls
5. Attend to/process deceased incoming animals
   a. Check for id and contact owners to notify of deceased pets
   b. Assist in making appropriate final arrangements
6. Prepare, search and follow up on lost and found reports; contact potential owners to follow up on these reports

7. Prepare and attend to Check Dailies

8. Educate the public on pet-related issues, alternative placement options, relinquishment advice

• All other reasonable duties assigned by the Manager Shelter Flow and Shelter Flow Supervisor.

ACCOUNTABILITY:

Directly accountable to the Manager of Shelter Flow. Must be able to take direction from and work closely with the Shelter Flow Supervisor.