Animal and Customer Care Assistant Manager - Westland at Michigan Humane

Westland, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Skills, Customer Service Skills, Animal Care, Conflict Resolution, Problem-Solving, Communication, Compassion, Attention to Detail, Safe Animal Handling, Training, Team Management, Software Proficiency, Cleaning Protocols, Enrichment Protocols, Scheduling, Customer Interaction

Industry

Non-profit Organizations

Description

Job Details Job Location: Westland - Westland, MI 48185 Job Title: Animal and Customer Care Assistant Manager Location: Westland, MI Hours: Full-Time Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities. Why Work with Us: We’re a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we’d love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including: Competitive salary and benefits Medical, Vision, and Dental Insurance 403(b) Retirement Savings Account Opportunities for professional development, growth, and continuing education A positive and collaborative work environment Work-life balance and flexible working hours (compressed work schedule option!) Paid Time Off & Holidays Human & Pet Bereavement Clinic discounts to up to 75% off services for your own pet(s) Relaxed dress code Wellness program with professional counseling services available to employees Animal food discount Free or discounted adoption fees to adopt a new friend. Sabbatical Policy Uniform Allowance Paid Parental Leave Yearly performance reviews & employee engagement surveys Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program The ACC Assistant Manager assists the Animal & Customer Care Manager with the effective and efficient daily operation of the shelter and adoption center with the goal of providing high-quality animal care and efficient movement of animals from intake to adoption. Responsibilities: Provide guidance and direction to Animal and Customer Care (ACC) staff. Oversee the day-to-day duties with regard to the shelter and adoption center. Train new employees and volunteers in safe animal handling and all ACC processes and procedures. Oversee staff on proper cleaning protocols, MH husbandry standards, section checks, animal care, and customer service. Ensure staff adhere to MH policies, protocols and procedures, managing team performance through coaching, individual meetings, and performance reviews. Supervise the use of the software system to ensure that animal records are entered accurately and properly retained. Coordinate with other locations to coordinate and transfer animals; assist with selecting and preparing animals for transfer to other locations or offsite events. Assist with management duties, such as opening or closing the Animal Care Center, ordering food and supplies, developing work schedules, completing customer call-backs, reporting maintenance concerns, etc. Manage escalated situations and responsible for problem-resolution involving customers, volunteers or staff, etc. Assist with animal health and behavioral concerns, consulting with medical and behavior teams on animal progress. Oversee/implement enrichment protocols. Coordinate foster re-checks, foster families and volunteers. Perform animal care and enrichment duties alongside the ACC team, including cleaning, vaccine administration, intakes, adoptions, returns, euthanasia, and other processes. Provide excellent customer service by assisting customers, answering questions and explaining procedures and protocols. Responsible for escalated or more complex customer service situations. Strive to support clients beyond the first need by providing resources for Michigan Humane programs or other community resources. Qualifications: Good supervisory and customer service skills and the ability to work independently Labor intensive, must be able clean, kneel, bend, stoop, etc. and lift 50lbs Must be flexible and able to handle changes in a fast-paced work environment Solid conflict resolution and problem-solving skills; attention to details Able to communicate clearly and provide direction to staff in high stress situations Exhibit compassion toward animals and their owners Ability to consistently adhere to prescribed protocols Required weekend schedule Acquired Knowledge: HS diploma plus 1-2 years of relevant experience, including at least 12 months of animal care experience. Must possess knowledge of safe animal handling techniques Basic math and computer skills; proficient with Microsoft Office Knowledge of local, state, and federal regulations governing animal protection shelters, employers, and wildlife. Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today! Qualifications

Responsibilities

Assist the Animal & Customer Care Manager in daily operations of the shelter and adoption center, ensuring high-quality animal care and efficient animal movement. Provide guidance to staff, oversee training, and manage escalated customer situations.