Animal Care Supervisor at Petco

Sturbridge, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

29.25

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Animal Care, Supervision, Sales Driving, Customer Experience, Operational Excellence, Coaching, Mentoring, Pet Welfare, Business Acumen, Inventory Management, Regulatory Compliance, Teamwork, Communication, Organizational Skills, People Development

Industry

Retail

Description

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. As a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You lead through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. You combine a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, all while modeling Petco’s leadership expectations. What You’ll Do Pet First Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols. Complete and oversee hourly animal health checks, wellness cards, and required documentation. Ensure proper handling, care, and documentation of adoption animals. Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols. Foster the Fun Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions. Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards. Promote a positive culture of teamwork, inclusion, and collaboration. Lead by example modeling Petco’s selling behaviors and customer service expectations. Let’s Go! Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution. Utilize business insights to analyze trends, identify opportunities, and implement improvement plans. Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals. Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle. Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance. Key Responsibilities Animal Care & Operations Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships. Ensure all animal maintenance tasks are completed according to the Maintenance Task List. Maintain operational, safety, and regulatory standards at all times. Achieve high standards of cleanliness, care, and visual presentation in all animal areas. Business & Customer Experience Process transactions efficiently while delivering a great customer experience. Monitor sales, margin, and inventory reports to support department performance. Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy. Assist with additional duties as needed to support business needs. People Leadership Train, coach, and develop partners in animal care, selling behaviors, and operational routines. Provide ongoing feedback and support to strengthen partner performance and engagement. What Success Looks Like Animals are healthy, safe, and cared for to Petco’s highest standards. Customers trust the team’s expertise and return for guidance and solutions. The Companion Animal department meets or exceeds sales, margin, and shrink goals Partners are confident, well-trained, and proud of the care they provide. What You Bring Experience & Skills High school Diploma or GED preferred. 1+ year of supervisory experience, preferably in a pet retail environment. Strong knowledge of companion animals, aquatics, and animal care practices. Excellent communication, organizational, and interpersonal skills. High focus on customer service and people development. Essential Functions & Work Environment This role is primarily performed in a Pet Care Center retail environment. The Companion Animal Supervisor is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events. The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions. Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. This is a full-time position. Eligibility for full-time status is based on average hours worked, as defined by company policy and applicable law. A limited amount of travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role. Why You’ll Love It Here Purpose-driven work that makes a difference for pets and people. Hands-on leadership experience and career growth opportunities. A supportive, inclusive culture built on teamwork and authenticity. The chance to grow your leadership skills while having fun doing meaningful work The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. $18.75 - $29.25 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for ~7 million animals through in-store adoption events. Explore Life @ Petco and discover what it’s like to work here.

Responsibilities

The Companion Animal Supervisor is a subject-matter leader responsible for the health, care, and presentation of live animals while driving sales and operational excellence in the Companion Animal and Aquatics departments. This includes executing animal care protocols, coaching partners, and achieving business goals related to sales, margin, and shrink.