Position Number: TBA
Directorate: Environment & Planning
Service: Blue Mountains Animal Care Centre
Location: Mort Street, Katoomba

QUALIFICATIONS

Relevant qualifications in animal care (Certificate III Animal Care, Certificate IV Veterinary
Nursing or equivalent). Current driver’s licence required.

JOB KNOWLEDGE

Experience and sound working knowledge of animal health and behaviour, including basic
medical care and positive reinforcement techniques. Understanding of animal care
legislation / regulations such as the NSW Companion Animal Act, Prevention of Cruelty to
Animals Act and other industry standards and codes.

skill development opportunities starting with the onboarding / induction process.

• Keep digital records current. Complete online forms for animal intakes, health checks

POSITION PURPOSE/OBJECTIVE

Blue Mountains Animal Care Centre (BMACC) operates as a local government pound for
seized and stray pets and livestock. The Centre embodies the principle that animals are
sentient beings with service strategies aimed at keeping animals out of the pound
environment and / or reducing their length of stay.
This position is responsible for the day-to-day operations including quality animal care and
the co-ordination, development and oversight of staff and volunteers at the Centre. The
position works an 8-day roster per fortnight (ie., 56hrs) that includes one weekend.

KEY RESPONSIBILITIES

• Provide day-to-day directions and assistance to a team of staff and volunteers.
• Ensure every animal at the Centre is systematically screened for health issues and

condition assessment.

• Complete behavioural observations for friendliness, excitement levels, fear,

aggression. Use this information to develop individual enrichment plans.

• Ensure established standards of care are maintained for all animals at the Centre. This

includes exercise and feeding regimes, washing and grooming, etc. As well as

volunteer led socialisation and enrichment activities.

• Maintain cleaning regimes to a high standard in the kennels, yards and the cattery

including public areas and facilities.

• Organise veterinary services and behavioural assessments to determine individual

care and enrichment strategies.

• Manage adoption processes including interviews and release. Update the NSW Pet

Registry direct.

• Engage and provide a volunteer workforce with positive experiences and continuous

skill development opportunities starting with the onboarding / induction process.

• Keep digital records current. Complete online forms for animal intakes, health checks,

behavioural observations and updates of veterinary services. Scan paperwork to the

file.

• Model and promote excellence in customer service, respond to animal and volunteer

enquiries directed to the Centre.

• Issue accounts and receipt income.
• Review and order supplies in collaboration with the Team Leader and Co-ordinator.
• Provide feedback and support to staff and volunteers, reinforcing strengths and

identifying areas for improvement.

• Champion continuous improvement and promote equality, inclusiveness and anti-

discriminatory practices.