Are you passionate about animal welfare and delivering exceptional customer service? RSPCA Queensland is looking for a dedicated Full-time Animal Outcome Officer to join our team and help make a difference in the lives of animals in need.

ABOUT THE ROLE

As an Animal Outcome Officer, you will be the first point of contact for members of the public seeking assistance with lost and found animals, stray intakes, surrenders, and adoptions. This role requires compassion, professionalism, and a strong commitment to ensuring the best outcomes for both animals and their owners.

KEY RESPONSIBILITIES:

• Provide outstanding customer service, assisting the public with lost and found enquiries, pet surrenders, and adoption processes.
• Assess and process animal intakes, ensuring all necessary documentation is completed accurately.
• Work closely with internal teams to determine the best outcomes for animals, including reunification, rehoming, and alternative care solutions.
• Maintain accurate records in our database and ensure compliance with RSPCA policies and procedures.
• Provide support and guidance to pet owners, offering education and resources for responsible pet ownership.