Animal Services Customer Experience Representative at County of Wake, NC

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

26.51

Posted On

16 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Interpersonal Skills, Problem Solving, Basic Computer Skills, Cash Handling, Animal Care, Bilingual Skills

Industry

Government Administration

Description

What You'll Be Doing Do you have a passion for people and pets? The Wake County Animal Center is looking for Customer Experience Representatives to be the welcoming face and voice of our shelter. From greeting visitors and answering calls to supporting families, fosters, and rescue groups, this team plays a vital role in every step of the journey. Customer Experience Representatives spend their days helping a lost pet reunite with their family, guiding someone through an adoption, or compassionately assisting with difficult decisions. If you bring empathy, positivity, and comfort working with animals of all kinds, this is your chance to make a real impact in the lives of both pets and the people who love them. Bilingual candidates are encouraged to apply. About Our Team The Wake County Animal Center is an open-admission animal shelter operated by Wake County Government and on average takes in between 11,000 to 12,000 animals each year. We receive all stray, abandoned and surrendered pets in Wake County. The Center works in partnership with fosters, volunteers and local rescues, to treat and rehome thousands of homeless animals every year. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Two years of cash handling experience Two years of customer service experience Animal-related or animal-adjacent experience Multilingual skills - spanish How Will We Know You're 'The One'? Time management skills to accomplish assigned tasks and shared responsibilities Proactive about helping or assisting people Strong interpersonal skills - outgoing, patient, professional, and able to get along well with a variety of people Familiarity with the care and humane handling of shelter animals, such as dogs, cats and little critters Basic computer skills and knowledge, including Microsoft Word and Excel Ability to solve basic problems, while considering the full range of options to find solutions and making decisions to resolve situations About This Position Location: Wake County Animal Control Raleigh, NC 27610 Employment Type: Regular Work Schedule: Sun-Sat 8:00 am - 7:00 pm, varying days/hours Hiring Range: 24.37 - 26.51 Market Range: 24.37 - 28.65 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 11/20/2025 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Responsibilities

Customer Experience Representatives greet visitors, answer calls, and support families, fosters, and rescue groups. They assist in reuniting lost pets with their families and guiding adoptions while providing compassionate support during difficult decisions.