Annex Operator

at  The Exchange

Responsible for planning, managing, and directing the operation of an Exchange branch facility. Actively evaluates customers’ needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

WHO WE ARE

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

OUR FOCUS

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families. #WhereHeroesWork

JOB QUALIFICATIONS

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides superior sales skills to serve the customer, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, displaying promotional fixtures, merchandise and signing, completing counts on promotional merchandise, manual price change vouchers, keeping sales area fully stocked, and cleanliness of the area.
Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, prepares change funds, and deposits or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Maintains program compliance in all aspects of recordkeeping, inventory, storage/display, and sales, including opening and closing of facility.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.