Anthropologie Key Holder at Anthropologie

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

18.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Sales, Team Management, Problem Solving, Training, Visual Standards, Communication, Inclusivity, Feedback, Team Morale, Omni-channel Experience, Operating Procedures, Mentorship, Decision-making, Store Standards, Daily Processes

Industry

Retail

Description

Location This position is located at 4400 Sharon Rd., Charlotte, North Carolina, 28211 United States Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team. Role Responsibilities Customer Experience Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services Leadership + Team Management Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience Supports the training of the associate team, including new hire onboarding Visual + Business Operations Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store Communication + Relationships Contributes to an inclusive work environment by actively listening to others and seeking different perspectives Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback Provides insights related to the customer and employee experience and communicates feedback to Store Manager Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities Role Qualifications Anthro brand fan Leadership experience Experience being a team player Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays Eagerness to learn and grow within the organization The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores Pay Range Starting from USD $18.00/Hr.

Responsibilities

The Key Holder supports the store leadership team in creating a customer-centric environment and driving sales. They also assist in daily operations and contribute to team management and training.