Job reference: 001777
Salary: £35,832 per annum, increasing to £37,356 upon successful completion of your probation
Closing date: 30/04/2025
Location: Bede Island - Leicester
Employment type: Permanent
Hours Per Week: 35

AGENCIES: WE KNOW WHERE YOU ARE IF WE NEED YOUR SUPPORT SO PLEASE DO NOT CONTACT US.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
* please note this is a non contractual benefit and may be subject to change
Job Types: Full-time, Permanent
Pay: £35,832.00-£37,356.00 per year

Benefits:

• Additional leave
• Company car
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Sick pay
• Store discount
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Leicester LE2 7E

Customer Focus

• Champion a customer-centric approach.
• Anticipate and address resident needs.
• Lead by example and maintain stakeholder relationships.

Operational Delivery

• Ensure compliance with tenancy laws and policies.
• Manage evictions fairly and conduct legal research.
• Develop tenancy policies and build court relationships.
• Support performance targets and explain tenancy rights.
• Prepare court proceedings and help prevent evictions.
• Act as liaison with external contractors and represent PA Housing in court.
• Maintain accurate records and provide legal advice.

Strategic Thinking

• Align team strategies and prioritize the Residents Strategy.
• Shape and deliver the ‘You and Your Neighbourhood’ initiative.

Stakeholder Relationships

• Build ties with residents, community groups, and stakeholders.
• Represent PA Housing in forums and collaborate with partner agencies.

Performance Management

• Ensure consistent case management and use insights to improve outcomes.
• Challenge underperformance and achieve KPIs.
• Maintain professionalism, customer care, and accurate records.
• Align expenditures with budget guidelines and contribute to team objectives.

Innovative Thinking

• Encourage creative solutions and challenge norms.
• Improve service performance and foster continuous improvement.
• Identify creative opportunities and solutions.

Customer Involvement

• Promote resident participation in decision-making.
• Drive neighbourhood and community events.

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.