WE OFFER:

• Flexible working hours
• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
  Diversity, Equity, and Inclusion | Veralto: At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
  At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
  If you’ve ever wondered what’s within you, there’s no better time to find out.

What We Are Looking For (Skills & Qualifications)

• Education – bachelor’s degree or Diploma in a business related or science discipline
• Work experience: 2-3 years’ customer service/support experience in a commercial (preferably B2B/multinational) organization
• Proficiency with CRM tools like Salesforce/Oracle/SAP a plus
• Excellent written and verbal communication skills in Englis

ROLE DESCRIPTION

The Customer Service Administrator is responsible for working collaboratively with the Water Quality team to process and manage sales orders and customer support – e.g. answer telephone and provide a friendly and responsive service to Customers placing orders and making enquiries. The ideal candidate is energetic, passionate in serving every customer and has good experience in managing customer relationship.
This position is part of the Operations Team located in Dandenong South and will be hybrid.
At Hach we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Hach can provide.

What You’ll Be Doing (Job Responsibilities)

• Handle incoming calls, emails, and chat messages from customers, addressing their questions and concerns promptly and professionally.
• Investigate and resolve customer complaints or issues, ensuring a satisfactory resolution while maintaining a positive customer experience.
• Assist customers with placing orders, processing returns, and handling any related transactions.
• Maintain accurate and up-to-date customer records in our database, ensuring all interactions are documented.
• Work closely with other departments, such as sales and technical support, to resolve complex issues and provide comprehensive solutions.
• Liaise with Supply Chain department to ensure accurate information is provided on product availability, dispatch dates and shipping status.

What We Are Looking For (Skills & Qualifications)

• Education – bachelor’s degree or Diploma in a business related or science discipline
• Work experience: 2-3 years’ customer service/support experience in a commercial (preferably B2B/multinational) organization
• Proficiency with CRM tools like Salesforce/Oracle/SAP a plus
• Excellent written and verbal communication skills in English