JOB SUMMARY

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
HMRC are the UK’s tax, payments, and customs authority. Our vital purpose is to collect the money that pays for the UK’s public services. Being impartial and increasingly effective and efficient in our administration, we help the honest majority to get their tax right and make it hard for the dishonest minority to cheat the system.
Customer Compliance Group (CCG) brings all our compliance customer directorates into one group. CCG has a vital purpose in ensuring we collect the full and correct amount of money due from UK taxpayers that pays for public services and help families and individuals with targeted financial support. CCG also investigates offences against the tax system and takes action to identify and mitigate potential threats. CCG strives to provide fair, lawful and impartial service by putting the customer experience at the heart of our compliance work. In CCG we deliver on HMRC Charter commitments by applying the Compliance Professional Standards consistently to all our work.

JOB DESCRIPTION

Do you have an analytical mind and an interest in tackling tax evasion?
If this sounds like you, then you could be a great Compliance Caseworker here at HMRC. This will be a desk-based Compliance Caseworker job in the Customer Compliance Group (CCG).
As an Administrative Officer (AO) Compliance Caseworker, you will be at the forefront of delivering a high volume of cases, under a variety of different targeted compliance projects. Over time, you will develop and build on your skills and knowledge across a wide range of taxes and risks, whilst being supported by helpful colleagues who are experts in compliance casework.
You will be dealing with non-compliance through customer interaction using letters, email, web chat and phone calls. Tasks include challenging customers in telephone interviews, identifying compliance risks and performing any intervention activity required.
You may also be involved in first customer contact, data acquisition, intervention booking, logistics (matching risk to capability) and pipeline management of casework from Project approval through to Caseworker. This post requires good communication and organisational skills and the ability to deliver changes to differing business needs quickly.
Full support and training will be provided to help you handle difficult situations with confidence.

PERSON SPECIFICATION

You don’t need any existing knowledge or experience of tax in order to apply, but you’ll have an interest in tackling tax evasion and helping our customers to get it right first time. At HMRC you will find a supportive and friendly environment tailored to building your confidence and aptitude.
The key to this role is great communication skills. You will need to feel comfortable speaking to many different types of customer and agents, both in person and electronically, so a good standard of verbal and written English is important. Your strengths in these areas will help provide brilliant customer service underpinned by a proactive approach and a real passion for supporting people.

We are looking for the following qualities:

• Strong communication skills – written and verbal, enabling you to effectively document and communicate the outcome of your investigations.
• Good organisational skills with the ability to adapt to differing business needs quickly
• Analytically minded - you will enjoy critical thinking, data and information analysis, research, communication and problem solving.
• Focused - able to follow processes and guidance ensuring quality standards are adhered to.
• Eager to learn - capable of developing the required level of skills to enable you to successfully perform your role.
• Ability to build strong working relationships with colleagues.
• Understand and action new initiatives
• Act as role model demonstrating Civil Service Behaviours and capability.

Some key duties can include but are not limited to:

• Processing customer documents and correspondence.
• Providing or requesting accurate information to customers via email, letter or over the phone.
• Accessing relevant IT systems to collate information and data.
• Using various computer systems, to create, update and maintain customer and internal records accurately.
• Maintaining various corporate databases and administrative systems.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

THIS ROLE IS NOT ELIGIBLE FOR ‘SKILLED WORKER’ SPONSORSHIP.

The Home Office has specific rules around eligibility for sponsorship, including a minimum salary requirement of £38,700. In some cases, the minimum can be reduced to £30,960 (via ‘tradable points’) but this role pays below both amounts, and therefore is not eligible.

Some key duties can include but are not limited to:

• Processing customer documents and correspondence.
• Providing or requesting accurate information to customers via email, letter or over the phone.
• Accessing relevant IT systems to collate information and data.
• Using various computer systems, to create, update and maintain customer and internal records accurately.
• Maintaining various corporate databases and administrative systems