JOB SUMMARY

Are you looking to work in a modern, patient-focused dental practice that prioritises quality care and personal development? At Defence Primary Healthcare, we are intent on providing excellent care in a friendly and encouraging environment.
When it comes to delivering outstanding patient care, our motivated receptionists are at the forefront of the service and make all the difference. We know just how valuable your skills are, so come join the wonderful team at Defence Primary Healthcare (DPHC) HMS Raleigh, Torpoint, PL11 2PD
If you are well organised, are self-motivated and have strong communication skills with the ability to prioritise and manage a full workload, whilst balancing business need, we would love to hear from you!
This role offers 37 hours per week and all requests to work flexibly will be considered, allowing for business needs, and reviewed annually. The salary will be pro-rata where part-time hours are undertaken.

JOB DESCRIPTION

To provide a friendly, efficient service to enable patients to access dental care. Arrange appointments and recalls for all entitled personnel ensuring maximum use of the clinicians’ time to meet Defence Primary Healthcare (DPHC) (Dental) targets for dental health. Offer administrative support for the surgeries, Senior Dental Officer (SDO) and the Practice Manager (PM). Carry out all duties delegated by the SDO/PM.

PERSON SPECIFICATION

The main duties of the role include but are no limited to:

• Maintaining the appointment diary, making appointments (including Hospital appointments where applicable) as requested by Dental Officers (DOs) and the Dental Hygienist. Informing the Clinician concerned should it prove impossible to appoint a patient at a particularly requested time. Booking in all prosthetic work, referring this to the relevant DO and making the appropriate appointment.
• Initial contact with patients, checking-in patients using the Information Technology (IT) supplied and raising the necessary documentation. Ensuring the reception area is always maintained and tidy.
• Actioning all recall reports, taskings and nominal roles from DMICP and making the appropriate appointments.
• Answering telephone, email and face to face enquiries. When requested, contacting patients to remind them of their dental appointments.

Please refer to the attached Terms of Reference/Job Description attached.

SELECTION PROCESS DETAILS

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
The selection at sift stage will be based on your Curriculum Viti (CV), including job history and previous skills and experience relevant to this role. Also making sure that any reference to your personal details have been removed from your CV prior to submitting your application.
Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

SHOULD YOU APPLY FOR THIS ROLE AND BE FOUND TO REQUIRE SPONSORSHIP, YOUR APPLICATION WILL BE REJECTED, AND ANY PROVISIONAL OFFER OF EMPLOYMENT WITHDRAWN.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact DBSCivPers-SGDMSResourcing@mod.gov.uk.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Feedback will only be provided if you attend an interview or assessment.

The main duties of the role include but are no limited to:

• Maintaining the appointment diary, making appointments (including Hospital appointments where applicable) as requested by Dental Officers (DOs) and the Dental Hygienist. Informing the Clinician concerned should it prove impossible to appoint a patient at a particularly requested time. Booking in all prosthetic work, referring this to the relevant DO and making the appropriate appointment.
• Initial contact with patients, checking-in patients using the Information Technology (IT) supplied and raising the necessary documentation. Ensuring the reception area is always maintained and tidy.
• Actioning all recall reports, taskings and nominal roles from DMICP and making the appropriate appointments.
• Answering telephone, email and face to face enquiries. When requested, contacting patients to remind them of their dental appointments