JOB SUMMARY

The Foreign, Commonwealth & Development Office pursues our national interests and projects the UK’s role in the world. We promote the interests of British citizens, safeguard the UK’s security, defend our values, reduce poverty and tackle global challenges with our international partners. We employ more than 17,000 staff in 179 countries and territories, across our diplomatic and development offices worldwide, which consists of 282 officially designated Posts. Our UK-based staff work in King Charles Street, London, Abercrombie House in East Kilbride and in Milton Keynes.
We are looking to recruit talented and enthusiastic individuals to join the FCDO in our Human Resource (HR) Services department at AO level. Successful candidates will have good organisational skills, take responsibility for their own work and be committed to high standards of customer service. You will have strong literacy and numeracy skills, experience and confidence in the use of Microsoft Office (Excel, Outlook, Teams and Word) and Windows 10, while not essential, experience with Power Bi or similar would be useful . You should have a passion for service delivery and be keen for a career in operational delivery and/or HR roles.
The positions are Home Civil Service roles based at Hanslope Park, providing administrative support and corporate services to the FCDO in the UK and overseas. We are not recruiting for a specific position and you will be placed into a role in the HR Services department based on business need.

TECHNICAL SKILLS

We’ll assess you against these technical skills during the selection process:

• Motivation Question at Interview

Benefits

Alongside your salary of £29,750, Foreign, Commonwealth & Development Office contributes £8,618 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• A Civil Service Pension.
• 25 days Annual Leave per annum.
• 9 days Public and Privilege holidays per annum.
• Learning and Development tailored to your role.

See the attached candidate pack.
Things you need to know

NATIONALITY REQUIREMENTS

Open to UK nationals only.

ROLES AND RESPONSIBILITIES

HR Services Administrative Officers provide professional office administration and support on a variety of customer service functions including payroll, pensions, recruitment, payroll data management and internal and external communications. All roles are customer-oriented. These tasks, essential to the ability of the FCDO to deliver its objectives, form the core of all AO job specifications.

The HR Services department will configure the roles to meet specific business needs but they will typically include:

• Professional Office Administration/Support: Creating and maintaining electronic filing systems; databases and distribution lists; dealing with telephone and email enquiries; organising meetings/events and taking notes in meetings; maintaining stationery supplies; corporate roles such as first aider, for which training will be provided.
• Knowledge and information Management: maintaining excel spreadsheets, databases, records and desk notes.
• Customer Services: Providing guidance for staff on HR regulations, dealing with customers professionally and resolving queries within agreed timeframes.
• Project Management Support: Monitoring progress against objectives; ensuring project remains on schedule; anticipating and managing risks; maintaining accurate records.

AS THESE ROLES REQUIRE YOU TO ATTAIN DEVELOPED VETTING (DV) SECURITY CLEARANCE, YOU WILL NEED TO BE AT LEAST 18 YEARS OF AGE AT THE TIME OF YOUR INTERVIEW. PLEASE NOTE THAT OBTAINING DV CLEARANCE CAN TAKE APPROXIMATELY THREE MONTHS DEPENDING ON YOUR INDIVIDUAL CIRCUMSTANCES.

For more information about this process, click here. Attaining DV will require you to have been resident in the UK for five of the last ten years. At least one year of this must have been a consecutive twelve-month period. Serving overseas with HM Forces, in some other official capacity as a representative of His Majesty’s Government, or having lived overseas as a result of your parents’ or partner’s Government employment counts as UK residency for the purposes of security clearances.
It is essential in your application that you provide evidence and proven examples in each of the following Minimum Criteria and Behaviours as far as you are able to do so. These responses will be further developed and discussed with those candidates invited for interview.