AO3 Client Services Officer - Northgate

at  Eden Ritchie Recruitment

Eden Ritchie is seeking a Client Services Officer to start as soon as possible until 30 November 2019.

As Client Services Officer you will respond to customer enquiries and process claims by:

• providing accurate and timely advice to customers;
• communicating with customers and colleagues via phone, email and face-to-face in a clear and professional manner;
• interpreting legislation and applying policies and procedures to provide an informative, consistent and high level of customer service;
• encouraging engagement through digital channels and providing guidance through online processes;
• working in a team environment and providing support and training to other team members;
• recording issues, detailed file notes and accurate registers of customer information.

This position reports to the Senior Client Services Officer.

You will possess:

• great customer service skills and phone manner;
• the ability to interpret legislation, policies, procedures and standards;
• the initiative to identify and explore process improvements;
• the ability to work flexibly in a team environment;
• open and clear communication skills.

If you meet the requirements above, and would like to apply, please submit a copy of your current resume in WORD format via the link.