APAC Head of Customer Quality at henkel

Pudong, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality management, Customer centricity, Strategic planning, Team leadership, ISO 9001, IATF 16949, AS9100, FSSC 22000, 8D, Six Sigma, FMEA, Lean principles, Continuous improvement, Project leadership, Stakeholder management, Data analysis

Industry

Manufacturing

Description

About this Position As the regional Customer Quality leader, you will champion customer centricity and be the single point of accountability for Customer Quality performance across a diverse set of customers. You will lead teams, shape & deploy strategy, resolve high‑impact customer issues, and collaborate globally to drive continuous improvement, innovation, and sustainable customer satisfaction. What you´ll do Champion customer centricity by acting as the primary Quality partner to customers, Operations, and regional Business leadership. Set and drive the regional Quality agenda, translating Henkel and customer strategies into impactful, long‑term initiatives that improve quality, customer satisfaction, and competitiveness. Lead and develop the regional Customer Quality (CQ) team, providing coaching, training, and mentorship across core CQ processes, including customer complaints, requirements, specifications, and agreements. Ensure strong understanding and execution of customer requirements by developing tailored approaches and enabling best‑practice sharing and process standardization. Drive performance through data, overseeing CQ KPIs, customer satisfaction metrics, and reporting to identify improvement opportunities and set clear targets. Own critical customer quality issues, leading cross‑functional and customer‑facing teams through transparent communication and effective, timely resolution. Collaborate globally, working closely with other regions and Global Networks of Experts to share, adopt, and scale Quality best practices. Optimize the total cost of Quality while supporting fast deployment of new technologies and innovations. What makes you a good fit Bachelor’s degree or above in a technical discipline. Over 10 years of professional experience, including 3+ years in quality management and 2+ years in customer-facing roles. Working knowledge of ISO 9001, IATF 16949, AS9100, and FSSC 22000: with hands-on application in audits, compliance, and continuous improvement initiatives. Strong English written, oral, and professional presentation skills. Proficient in standard quality tools and problem-solving methods: including 8D, Six Sigma, and FMEA, to drive root cause analysis and corrective actions. Lean & Continuous Improvement Expertise: Strong command of Lean principles and tools to optimize processes and drive measurable performance gains. Program & Project Leadership: Proven experience delivering complex, cross‑functional initiatives on time and within scope. Global Stakeholder Leadership: Highly effective in influencing and aligning diverse, matrixed teams across regions and functions. Change & Culture Leadership: Demonstrated success driving cultural transformation through coaching, team development, and continuous improvement. Analytical Problem Solver: Strategic and data‑driven thinker with the ability to navigate ambiguity and complex business challenges. Execution‑Focused Mindset: High sense of urgency, accountability, and prioritization in fast‑paced environments. Strong Communicator & Influencer: Exceptional ability to translate between technical and business perspectives and engage all organizational levels. Some perks of joining Henkel This role offers the opportunity to work in close collaboration with a wide variety of stakeholders across multiple functions and levels within the organization. You will also have the pleasure of interacting with customers from a variety of different industries. Lastly, as part of a truly international Customer Quality leadership team, you will be surrounded by colleagues from various regions and countries. Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Comprehensive Group Insurance Scheme Annual Physical Examination Flexible Benefits cover for dependents Company Products Discount At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Responsibilities

The APAC Head of Customer Quality will lead regional quality strategy, champion customer centricity, and act as the primary quality partner for operations and business leadership. They are responsible for managing customer quality teams, resolving high-impact issues, and driving continuous improvement through data-driven insights.