Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io .

ABOUT THE ROLE

We are seeking a dynamic, customer-centric individual to join our Professional Services team as the first hire in the region and a key member of the foundational landing team in Singapore. In this hybrid role, you’ll combine the hands-on implementation expertise of a Consultant/Project Manager with the strategic, pre-sales and solution design experience of a Solution Architect.
As a trusted advisor to our early customers in APAC, you will lead the end-to-end implementation and configuration of Gong’s Revenue Intelligence Platform while also playing a strategic role in shaping solution architecture and scoping services during the sales cycle. This is a rare opportunity to help establish and scale Professional Services in a new market—serving as a key technical and functional bridge between sales and services, and ensuring customer use cases are translated into powerful, scalable, and value-driven solutions.

CONSULTANT RESPONSIBILITIES

• Lead Gong platform implementations for new customers, ensuring project success across scope, timeline, and budget.
• Translate customer goals and use cases into tailored configurations within Gong’s ecosystem.
• Manage and prioritize multiple concurrent onboarding and implementation projects.
• Work directly with customer stakeholders, project teams, and technical staff to ensure seamless configuration and launch.
• Serve as a subject matter expert across Gong’s product, features, integrations, and best practices.
• Guide technical teams through deployment, data integrations, and systems configuration, including CRM platforms (Salesforce, Dynamics).
• Identify and escalate product issues internally; act as a feedback conduit from the customer to Product & Engineering.
• Conduct remote and in-person onboarding and adoption sessions.
• Collaborate with Sales and Customer Success for a smooth handoff and transition from pre-sales to post-sales delivery.
• Champion customer adoption and value realization to ensure long-term success and advocacy.

SOLUTION ARCHITECT RESPONSIBILITIES

• Partner with Sales and Sales Engineering teams to scope and position appropriate Professional Services offerings.
• Lead functional and technical discovery workshops to gather detailed customer requirements.
• Design solution architecture tailored to customer business objectives and technical ecosystems.
• Own the creation and negotiation of Statements of Work (SOWs) and change orders.
• Educate clients and internal stakeholders on the value and structure of Professional Services engagements.
• Participate in the preparation and presentation of implementation and optimization roadmaps to executive stakeholders.
• Maintain expert-level knowledge of Gong’s APIs, integration approaches, and scalable solution patterns.
• Collaborate with Legal on finalizing all client-facing service agreements.
• Support services revenue growth by expanding engagements within existing accounts and identifying new services opportunities.