APAC Technical Support Manager at Amcor

Moorabbin, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Relationship Management, Training Program Development, Sales Support, Collaboration, Feedback Incorporation, Market Analysis, Product Knowledge, Problem Solving, Communication, Cross-Functional Teamwork, Product Development, Agriculture, Horticulture, Data Analysis, Commercialization

Industry

Packaging and Containers Manufacturing

Description

About the role The APAC Technical Support Manager – Agriculture Stretch Wrap will be responsible for supporting the international growth of our Agricultural Hero Products with specific focus on the APAC region by building close relationships with our existing customers, OEM’s through the development of joint training programs and enhancing our customers and their customers knowledge, and in doing so create end user demand for our products. You’re an innovative thinker, passionate about the planet and eager to play a role in creating sustainable packaging that keeps the world healthy, fed and working. As part of our world-class, performance-focused team you’ll have the opportunity to expand our global agricultural sales and technical support team. Key Job Accountabilities As part of the Agriculture, Construction & Industrial team you’ll be responsible for… Develop an Effective Training Program: Design and implement a comprehensive training program for our customers and end users of our agriculture bale wrap products. The program aims to promote proper use, application techniques, troubleshooting and best practices. To ensure our Hero products are at the forefront of our training programme. Enhance Customer Knowledge: Work diligently to ensure that our customers have a thorough understanding of our products. Provide valuable insights and technical expertise to enhance customer satisfaction. Support Sales and Marketing Efforts: To bridge the gap between technical knowledge and sales strategies. Collaborate with the sales team to address customer inquiries and provide technical guidance. Collaboration: Work actively with our local OEM partners to enhance our presence & joint knowledge. Foster collaboration between different teams to ensure seamless communication and problem-solving. Feedback Collaboration: Actively seek feedback from customers and internal stakeholders. Collaborate with the team to incorporate valuable feedback into product improvements. Qualifications/Requirements Education: A graduate of any related field of study. Skills/Experience: Familiarity across APAC Market, ability to identify, define, prioritize and address market opportunities using data and qualitative information and ability to work effectively in matrix organization to drive profitable growth. Personality/Attributes: Ability to work with cross functional teams, commercial, technical and operations. Ability to drive new product development and participate in commercialization of new products. Additional Requirements: Experience in sales & technical support in either Agriculture and/or Horticulture market is essential and strong communicator with a successful track record in building and developing customer relationships. #LI-Onsite

Responsibilities

The APAC Technical Support Manager will design and implement training programs for agricultural products while enhancing customer knowledge and satisfaction. This role involves collaboration with sales teams and OEM partners to support product demand and address customer inquiries.