Service Manager | Boardwalk by Windsor - Huntington Beach, CA
Boardwalk by Windsor is a garden style apartment community with 487 units on property.
For the fourth year in a row, Windsor Communities is the recipient of the 2024 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Compensation: Our company considers a range of factors including education and experience when determining base compensation.

• Eligible for 100% Housing Discount on Boardwalk by Windsor property.
• Hourly: Starting at $31.45 - $39.92 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $65,416 - $83,033.
• Bonus: Average bonus potential of 10% annual bonus.

• Total Annual Starting Compensation Potential:

• • $71,957 ($65,416 base + 10% bonus)
• $91,336 ($83,033 base + 10% bonus)

YOUR SKILLS & EXPERIENCE:

• Education: High school diploma or GED. Technical training or certifications in relevant fields (e.g., HVAC, plumbing, electrical) preferred.

EXPERIENCE:

• Minimum of 5 years of experience in apartment maintenance or a related field.
• Minimum of 2 years in a supervisory/leadership role.
• Familiarity with budget monitoring and contract management
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing, scheduling and overseeing vendors, contractors and suppliers
• Proficient in using hand and power tools.
• Strong experience in HVAC, plumbing, electrical, and general maintenance repairs.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Experience and ability using smart devices and property management software.
• EPA Type II preferred or ability to become certified within 90 days of start date.
• CPO (Certified Pool Operator) preferred or ability to become certified within 90 days of start date.
  Physical Requirements:
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• Ability to lift and carry up to 50 pounds.

• Ability to stand, walk, bend, and climb stairs/ladders for extended periods.
• Comfortable working in various weather conditions and environments.
  Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates.
  Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor’s mission is to create communities where people feel truly cared for. Start your Windsor career now!
  Windsor Property Management Company will consider qualified applicants with criminal histories.
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  Windsor Property Management Company is an Equal Opportunity Employer

KEY RESPONSIBILITIES:

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is Yardi.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

SUPERVISORY RESPONSIBILITIES:

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model
• Familiarity with budget monitoring and contract management
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers

Benefits:

• 100% Housing Discount on Boardwalk by Windsor.
• Quarterly performance bonuses.
• Bi-annual regional sales, service, and performance awards.
• Medical insurance, dental insurance, vision insurance.
• Cellphone stipend of $20/month, annual shoe/accessory allowance, and tuition assistance.
• 401(k) retirement plan.
• Life insurance, long-term disability insurance, short-term disability insurance.
• Annual vacation, and personal time, including:

• 1/hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually and up to 3 floating days.

  For more information, visit: Benefits!