APD Operator Training Support Consultant at CATERPILLAR ASIA PTE LTD

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Service Excellence, Consulting, Decision Making, Critical Thinking, Effective Communications, Problem Solving, Relationship Management, Training Operations, Organizational Skills, Communication Skills, Heavy Equipment Operation, Training Delivery, Dealer Development, Logistics Management, Curriculum Development

Industry

Machinery Manufacturing

Description

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: As the APD Operator Training Consultant representing Equipment Training Solutions (ETS) based in Australia, you will support dealer development and customer training efforts focused on improving safe, productive, and efficient operation of Cat® equipment. This role delivers foundational operator training and supports dealer instructors in developing their skills to Caterpillar standards. The consultant works closely with dealers and customers to ensure training programs meet basic operational needs and promote adoption of Caterpillar’s training resources. What You Will Do: Training Delivery Provide basic operator training courses to customers and dealers, focusing on machine safety, productivity, and efficiency. Assist in onboarding and mentoring certified dealer instructors (CDIs) and certified dealer operators (CDOs) to ensure alignment with Caterpillar’s training standards. Support the delivery of ETS curriculum at dealer sites and customer locations. Dealer Development Coordinate with dealers to schedule training sessions and provide guidance on course selection and delivery. Facilitate dealer prep sessions and assist with instructor certification activities under supervision of senior ETS staff Training Logistics Assist with scheduling, quoting, and confirming training sessions in collaboration with ETS and APD teams. Maintain accurate records of training activities and support basic reporting needs. Curriculum & Materials Provide feedback on training materials and support updates to ensure relevance to customer needs. Serve as a resource for simulator-based training and basic machine technology integration. What You Will Have: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations. Considerations For Top Candidates: Relevant work experience in industry –training, product support, operating, testing – preferably in construction, quarry and/or mining Familiarity with Caterpillar equipment and machine technologies (e.g. Command, Grade, VisionLink, Productivity, MineStar) is a strong plus Strong organizational and communication skills Basic proficiency in scheduling and reporting tools Experience operating heavy equipment Ability to work independently and collaboratively with dealer teams. Travel Requirements: Up to 50% travel is required for this role; must have the ability to travel internationally What You Will Get: Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us. About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act. Posting Dates: October 2, 2025 - October 10, 2025 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

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Responsibilities

The APD Operator Training Support Consultant will provide foundational operator training and support dealer instructors to align with Caterpillar standards. This role involves coordinating training sessions, maintaining training records, and providing feedback on training materials.