Apple Service Technician - FTC

at  Select Tech Group

JOB SUMMARY

As a service Technician you will be part of a team responsible for the overall performance with regards to service and repairs. You will be responsible for establishing a consistent, efficient, and high-performing location and maintaining the high standards required within an Apple Premium Reseller.
You will provide our customers with the best impression of our business, attaining where possible the required metrics set out by Apple. You will undertake all aspects of service-related duties including repair ingestion, physical repair of all apple devices, inventory management, customer relations and control over Apple metric scores.

SKILLS & COMPETENCIES REQUIRED

• Knowledge of best practice for service.
• Ability to maintain effective communication and working relationships with all touch points.
• Strong organisational skills with a core focus on attention to detail.
• Patience and an ability to work under pressure and time restraints.
• Excellent customer service skills.
• A keen interest in technology and a desire to keep up to date with the newest products

PREFERRED ADDITIONAL SKILLS

• Knowledge of/a good understanding of Consumer Rights
• Understanding of “Service” and hold current ACiT/ACMT/ACSP certification
  Please note that this is a fixed-term contract

These include but are not limited to:

• Ingestion of service items
• Updating Customers on the progress of their repair over the phone and via email
• Managing Customer expectations
• Using fixably and service portal
• Promoting Select services
• Troubleshooting Hardware and Software including diagnosis of faults
• Using relevant Apple Technologies to input data
• Ordering replacement parts, accessories and devices via GSX and/or Service portal
• Fitting Apple parts & performing quality checks and inspections on devices
• Generating quotes and invoices for customers
• Keeping up to date with Apple and Select’s training programmes
• Committing to each individual repair and doing very best as an Apple Certified Technician