AppleCare Hardware Program Manager at Apple

Sunnyvale, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Leadership, Collaboration, Critical Thinking, Cost Analysis, Conflict Resolution, Data Analysis, Supply Chain Management, Customer Support, Engineering Insights, Product Service, Quality Assurance, Diagnostic Development, Troubleshooting, Initiative, Detail Oriented

Industry

Computers and Electronics Manufacturing

Description

AppleCare is Apple’s premier Service and Support organization providing award winning technical support and product service to our global customer base. The Hardware program manager is responsible for managing business and technical strategy and readiness for AppleCare. A successful program manager is a natural leader and facilitator; is driven, organized and detail oriented; excels in program management; communicates with ease at all levels; thrives in an ambiguous environment; is adept at facilitating actions and resolving conflicts; and manages through relationships and influence. DESCRIPTION This is your chance to help lead cross functional teams that has proven itself by delivering high-quality products in a timely manner. The successful candidate will be comfortable working in a fast-paced, collaborative environment. Developing and fostering partnerships with the cross-functional teams is key to long-term success. The person filling this position must be a hands-on, pro-active, self-motivated program manager with strong initiative and a desire to succeed in a challenging environment. Lead AppleCare cross function teams to prepare and implement and improve product service; ensure high quality on time delivery for all aspects of product service & support including product repair strategy, diagnostic and troubleshooting development, supply chain readiness, parts and systems setup, and communications Manage service and support cost; Use engineering and operations insights to estimate and influence expected cost for product service strategies. Understand key cost drivers and recommend options between competing strategies based on effective cost/benefit analysis and feasibility. Oversees program management for AppleCare Quality and Sustaining for hardware products; Ensures data driven strategies to reduce service where no hardware issue is found; Lead cross functional teams for prevention of warranty abuse working with AppleCare engineering, operations, and channels teams. MINIMUM QUALIFICATIONS 5 -10 years of industry work experience as a project／program manager in any one or more of the following areas: New Products, Supply Chain Management (Service/Operations), Customer Support, Development or Service/Operations Engineering. Excellent critical thinking skills Ability to effectively work with cross functional teams to understand requirements and identify design and engineering impacts. Must be comfortable working in a fast-paced, collaborative environment BS or MS degree in engineering PREFERRED QUALIFICATIONS MBA preferred

Responsibilities

The Hardware Program Manager is responsible for managing business and technical strategy for AppleCare, leading cross-functional teams to ensure high-quality product service and support. This includes overseeing product repair strategy, supply chain readiness, and managing service and support costs.