Appliance Service Technician

at  Kampen Appliance Service

APPLIANCE SERVICE TECHNICIAN

Our client, Kampen Appliance Service is seeking an Appliance Service Technician for their office located in Woodbridge, Ontario. Since 1968, Kampen has been a family-owned premium residential appliances business dedicated to customer service excellence with a focus on maintenance or repair to fridges, freezers, ranges, range hoods, microwaves, and dishwashers. They have the honour of being the “only” Premier Factory Certified Service Centres in the Greater Toronto and Hamilton Area (GTHA) servicing Sub Zero, Wolf, Sirius and Cove products. You can find more information about Kampen at www.kampenappliance.com.
The Appliance Service Technician is responsible for providing courteous and professional technical service to Kampen’s valued customers, diagnosing and repairing various premium household appliances while upholding the company’s high standards for customer service excellence.

ESSENTIAL REQUIREMENTS:

· Minimum of 3 years of related experience (appliance experience preferred but not necessary)
· Demonstrated technical expertise
· Excellent customer service skills
· Trouble shooting mindset
· Detail oriented, diligent and organized
· Ability to work independently and as a part of a team
· High school diploma
· Valid driver’s licence and basic knowledge of the GTHA
· Strong verbal and written communication skills

· Consult and diagnose premium residential appliances’ malfunction in customer’s homes and in shop as necessary
· Repair premium residential appliances in customer’s homes and in shop as necessary
· Organize and maintain a clean and safe work environment in customers homes, following safety rules, polices and procedures
· Trace electrical circuits, follow, diagrams and conduct tests to locate shorts and grounds
· Provide customers with information regarding the operation and appliance maintenance ensuring customers fully understand the situation and are satisfied
· Complete required written documentation for customers such as estimates (including recommendations on whether appliance repair or replacement is a better choice), invoices and purchase orders and collect payments
· Proactively promote other services and programs to customers
· Operate and maintain company vehicle along with managing the inventory of truck stock to ensure appropriate parts are available for services calls
· Attend manufacturer training to keep up to date on new products
· Meet or exceed all Kampen’s “Customer Service Promise” performance standards.